Technical Customer Support Associate
What you'll do at Jamf:
At Jamf, we empower people to be their best selves and do their best work. The Technical Customer Support Associate works within the Technical Support department to provide support for customers related to the installation, troubleshooting and integration of Jamf products and supporting technologies. The Technical Customer Support Associate provides direct assistance to Jamf product users and is responsible for fielding customer inquiries via phone, chat, email, among other outreach methods directly from customers, as well as delivering technical and account support to Jamf customers with an emphasis on first-touch issue resolution.
This position will require the ability to work M-F from 10:30 am - 7:00 pm CT
Depending upon your current location, this role may offered as hybrid or remote. For those candidates who live near a Jamf office, you will be expected to be in the office 3 days per week. For those candidates who are not near a Jamf office, this role may be offered as remote.
What you can expect to do in this role:
Provide timely and accurate responses to customer inquiries via chat, email, and phone.
Deliver outcomes to customers through the diagnosis and resolution of technical and account issues and guiding customers through workflow steps.
Ensure that customer requests are handled effectively and escalated when necessary.
Develop an understanding of Jamf products, including features, functionality, and best practices.
Ensure a positive customer experience by handling interactions with professionalism and empathy.
Stay current on new product features, technologies, and industry trends to provide the best possible support.
Participate in ongoing training sessions to improve service quality and technical knowledge.
Other duties as assigned.
#LI-Remote
What we are looking for:
Experience in a customer-facing role, with direct, real-time interaction with customers or clients.(Required)
Strong problem-solving abilities with a customer-first mentality.
Basic technical knowledge and an aptitude for learning new software systems.
Excellent communication skills, both written and verbal.
Experience with CRM and support tools (e.g., ServiceNow, Intercom, or similar).
Familiarity with basic troubleshooting methods and diagnostic tools.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Empathetic and patient in dealing with customer issues.
Highly organized, with attention to detail and accuracy.
Self-motivated with a proactive approach to resolving customer issues.
Passion for learning and staying up to date with the latest technologies and trends.
A team player who can collaborate effectively across departments.
Bachelor’s Degree (preferred)
A combination of relevant experience and education may be considered
SECURITY AND PRIVACY REQUIREMENTS
Participation in ongoing security training is mandatory.
Established security protocols will be adhered to, sensitive data will be handled responsibly, and data protection practices are followed, including understanding relevant privacy regulations and reporting breaches.
Acknowledging the Jamf Code of Conduct, where applicable security and privacy policies can be found, is a requirement of all roles at Jamf.
How we help you reach your best potential:
Named a 2025 Best Companies to Work For by U.S. News
Named a 2025 Newsweek America’s Greatest Workplaces for Gen Z
Named a 2024 Best Technology Company to Work For by U.S. News
Named one of Forbes Most Trusted Companies in 2024
Named a 2024 Best Companies to Work For by U.S. News
Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families
Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®
We train and we then we give you the room to grow. We offer a clear and defined customer support career path, but our Jamfs also choose to explore horizontal career growth to discover new interests and opportunities.
Our Support teams are the technical experts solving problems big and small for our loyal customer base. Tech support is human support and you will know you are making a real and meaningful impact for our more than 75,000 global customer base.
Our customers are some of the most loyal in the world. We put people over profits – which is why our customers keep coming back to us!
The national pay transparency range below represents all U.S. locations and accounts for geographic differences in pay, resulting in a broader range.
National Pay Transparency Range
$19.13—$34.63 USD