Technical Account Manager, Onboarding
Are you passionate about helping advertisers get up and running quickly and confidently on today’s leading advertising technology?
As a Technical Account Manager at Smartly, you’ll play a critical role in helping new customers successfully onboard, launch, and scale their campaigns on our platform. Based in Manila, this role works closely with global customers and cross-functional teams to deliver smooth onboarding experiences and high-quality campaign execution from day one.
You’ll work hands-on with Smartly’s creative automation and advertising technology—supporting integrations, setting up campaigns, reviewing creative and structures, and troubleshooting issues along the way. This role blends technical problem-solving with operational delivery and customer partnership to ensure customers achieve strong early performance and long-term success on Smartly.
As a Technical Account Manager at Smartly, you will…
Serve as the primary technical and operational point of contact for customers during onboarding
Support platform and ad account integrations, ensuring correct and timely product setup
Own end-to-end campaign delivery, from briefing and setup through QA, launch, reporting, and early optimization
Partner closely with Account Managers, Production, Product, and Engineering teams to ensure smooth execution
Review campaign structures, creative outputs, and configurations to ensure quality, feasibility, and alignment with strategy
Manage timelines, dependencies, and turnaround times, proactively identifying and communicating risks
Analyze campaign performance and translate data into actionable insights and optimization recommendations
Apply industry and platform knowledge to support problem-solving and idea generation
Contribute to documentation of best practices and process improvements to support scalable delivery
We’re looking for you if you…
Have experience in technical account management, project delivery, campaign operations, or a similar client-facing role
Have a strong understanding of the programmatic and social advertising landscape, including campaign structures, targeting, measurement, and optimization levers across major platforms (e.g., Meta, TikTok, Google, DSPs)
Bring familiarity with digital advertising platforms or marketing technology (preferred)
Communicate clearly and confidently with both customers and internal stakeholders
Are comfortable managing multiple workstreams, priorities, and deadlines in a fast-paced environment
Take a proactive, detail-oriented, and collaborative approach to your work
Are able to work Eastern Time (ET) hours to support global and US-based customers
Are able to work from the Manila office at least two days per week, with flexibility for remote work on other days
Are curious, adaptable, and motivated to continue learning in the digital advertising space
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