Technical Account Manager II
Reports to: Manager, Technical Account Management
Location: Remote US
Compensation Range: $160,000 to $170,000 OTE (80/20 split) plus equity
What You’ll Do:
The Huntress team is looking for a highly motivated and collaborative Technical Account Manager with excellent communication skills and the ability to think and act quickly. TAMs at Huntress constitute the primary technical liaison post-sales. The TAM is responsible for ensuring customer satisfaction through its duties of providing high-quality post-sales technical support with a consultative approach. Their goal is to help our customers and partners maximize the value from the Huntress Platform, troubleshoot product break-fix issues, and improve the partner/customer experience by coordinating with internal Huntress teams to deliver solutions that drive long-term, healthy partner/customer relationships.
Responsibilities:
Elevated Tech Support: Work with product and engineering to escalate and resolve complex technical issues beyond the scope of standard support. Monitor support interactions, serve as an internal advocate for customers, respond to customer escalations, and proactively escalate as needed
Customer Success: Ensure partners/customers are effectively utilizing Huntress products to achieve their business objectives, provide post-sales training, and identify opportunities for additional products and expansion through technically lead QBRs
Technical Sales Enablement: Participate at events to lead training sessions on product usage and best practices
Partner/Customer Technical Advocacy: Advocate for partner/customer needs within the Huntress organization, acting as a link between our customers and PM by relaying feedback for product improvements
Training/Onboarding: Works with customers through the onboarding phase to establish a positive working relationship, ensure adoption, and accelerate time to value. Develops an understanding of customers’ business needs and educates them on how they can improve their security posture with Huntress
Account Growth: Identifies up-sell and cross-sell growth opportunities during technical account reviews
Strong self-starter with the ability to work independently
Spot opportunities for improvement in a fast-moving environment
Comfortable traveling 33% of the time and meeting face-to-face with customers
Comfortable presenting in front of groups
What You Bring To The Team:
4+ years of experience working in Technical Account Management, pre-sales, or similar work
Experience in the cybersecurity industry and familiarity with cybersecurity frameworks
Excellent communication and presentation skills with the ability to present to a variety of external audiences, including C-level executives
Effective time management and organizational skills
Preferred Experience:
Experience with malware, threat intelligence, and/or sandbox analysis
Experience with cloud platforms such as AWS, Azure, GCP, etc.
Experience with programming or scripting languages
Familiarity with MSP tools such as RMMs and PSAs
Familiarity with working with SIEM tools like Elastic, Splunk, etc.
What We Offer:
100% remote work environment - since our founding in 2015
Generous paid time off policy, including vacation, sick time, and paid holidays
12 weeks of paid parental leave
Highly competitive and comprehensive medical, dental, and vision benefits plans
401(k) with a 5% contribution regardless of employee contribution
Life and Disability insurance plans
Stock options for all full-time employees
One-time $500 reimbursement for building/upgrading home office
Annual allowance for education and professional development assistance
$75 USD/month digital reimbursement
Access to the BetterUp platform for coaching, personal, and professional growth