Technical Account Manager

As a Technical Account Manager (TAM), you will serve as a trusted technical advisor to some of Figma's largest enterprise customers, working closely with customer enablement, sales, and product teams to guide sophisticated implementations involving identity systems, APIs, integrations, governance, and extensibility. This role sits at the intersection of customer success, enterprise architecture, and developer workflows, with a goal of reducing technical risk, accelerating adoption, and ensuring customers are set up for long-term success.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you’ll do at Figma:

Serve as a strategic technical advisor for enterprise customers, helping them adopt and scale Figma in alignment with their business and technical goals

Lead structured technical engagements that assess customers’ current environments, identify risks or gaps, and provide clear, prescriptive guidance for successful implementation

Guide customers through enterprise API usage and system integrations, helping them extend Figma’s capabilities within their broader technology ecosystems

Partner with developer teams to improve design-to-code workflows, including Dev Mode adoption, extensibility initiatives and other emerging platform capabilities (Code to Canvas)

Deliver technical workshops and training sessions to help customers confidently use sophisticated platform features

Collaborate cross-functionally with sales, customer experience, and product teams to ensure customers receive cohesive and high-impact technical guidance

Surface technical insights and opportunities that support renewals, expansion, and long-term account growth

Build strong relationships with technical stakeholders and executive sponsors by clearly translating technical concepts into business value

We'd love to hear from you if you have:

5+ years of experience in technical account management, solutions engineering, enterprise customer success, or a related technical advisory role within a SaaS organization

A solid understanding of enterprise systems, APIs, integrations, development frameworks and identity management frameworks

Experience advising on or implementing AI-powered solutions within enterprise environments, including evaluating architectural considerations, governance requirements, and integration strategies for emerging AI technologies

Superb communication skills and the ability to confidently engage both technical and non-technical audiences

A consultative mentality and a passion for navigating multiple stakeholders within complex customer environments helping tackle technical challenges

While it’s not required, it’s an added plus if you also have:

Familiarity using Figma or other design and developer collaboration tools

Understanding how to tailor AI output through the use of guidelines and skills to enrich context for MCP servers and LLMs

A background in frontend development or familiarity with design-to-code workflows

Delivered technical workshops, enablement sessions, or advisory services in past roles

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Pay Transparency Disclosure

Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location.

Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law.

Annual Base Salary Range:

$140,000—$296,000 USD