Community Support Specialist (Bengaluru, India)
As a member of our Customer Operations & Support Team, you’ll be the voice of Figma as you help ensure our community has an exceptional experience across our different public platforms and touch-points (community forum, social, etc.) You’ll be engaging with our customers both directly and publicly, which will require critical thinking, an investigative mentality, and outstanding communication skills. We’re looking for a great teammate based in India who can cover weekdays and is technically inclined, eager to learn about design tools and community, and comfortable working across multiple workstreams in a startup-like environment.
This role will be based out of our Bengaluru hub.
What you’ll do at Figma:
Monitor our community and social platforms (community forum, X, Reddit, etc.), handle escalations, and help with response and communication around incidents and support issues
Provide outstanding technical support for new and experienced Figma users on community and social platforms
Help moderate and organize our community forum, making sure it stays a healthy and safe space for our global community
Identify trends and areas of improvement for our community forum and other community support initiatives
Improve engagement and create a seamless one-to-many support experience
Collaborate with our design and engineering teams to investigate and resolve complex issues, and work with our Technical Quality Support team to report and escalate technical issues to the appropriate teams
Collect and consolidate customer feedback into meaningful recommendations for our product and research teams
Close the feedback loop with users when bugs are resolved and feature requests are implemented
We’d love to hear from you if you have:
2+ years’ experience in support or community roles for a technical SaaS product
Familiarity with design processes and tools
Strong technical and written communication skills, making complex ideas easy to understand
Proactive, responsive, and detail-oriented, with strong prioritization skills
Receptive to customer feedback, effective in public and direct responses, and adaptable to a fast-paced startup environment
At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.