Team Lead, Provider Data Operations
As a Provider Data Operations Team Lead, you will have end-to-end ownership of planning and execution for both internal processes and projects. You’ll be responsible for supervising and managing the team and will own our core processes, performance management, tactical coaching, and ensuring productivity, quality benchmarks, and SLAs are met consistently. You will also partner with the different teams to identify, pilot, and operationalize AI- and automation-driven tools that reduce manual work, improve data quality, and scale our workflows, while training your team to adopt these tools safely and effectively.
A Day in the Life of a Provider Data Operations Team Lead:
Lead Team Execution & Daily Operations
Oversee day-to-day operations for a team of 8–10 Researchers, Associates, and Senior Associates. Provide guidance on case handling, workflow interpretation, and troubleshooting complex issues to ensure consistent delivery against quality and SLA targets.
Manage Workflows & Drive Throughput
Own workload distribution, proactively identify bottlenecks, and reallocate tasks to maintain efficiency and meet operational goals. Independently manage complex workstreams with minimal supervision.
Ensure Quality & Process Adherence
Provide quality oversight through case reviews and audits, ensuring consistent application of SOPs and policies. Address escalations and maintain high standards across all outputs.
Coach & Develop Team Members
Deliver day-to-day coaching tailored to individual strengths and development areas. Support onboarding, training, and continuous skill-building to help team members build confidence and mastery in core workflows.
Partner with Stakeholders in India and US
Build strong working relationships with cross-functional teams, manage expectations, and align on priorities. Balance competing requests and escalate when necessary to ensure smooth execution.
Drive Process Improvements & Innovation
Identify recurring gaps and inefficiencies, and collaborate with managers to design and implement improvements. Encourage experimentation and continuous improvement within defined guardrails.
Navigate Ambiguity & Enable Team Success
Provide clarity in ambiguous situations, help the team stay focused on immediate goals, and escalate complex challenges appropriately when they fall outside team scope.
Leverage AI & Enable Scalable Solutions
Partner with AI and Product teams to pilot and implement automation initiatives that improve efficiency and data quality. Encourage the team to adopt AI-driven tools, identify opportunities for automation, and contribute ideas that reduce manual effort and scale operations.
Skills & Qualifications:
A Bachelor’s degree from a reputed institution with a strong academic record.
5+ years of experience in data/business operations, analytics, or research with at least 1-2 years experience as a Team Lead in managing operations or customer service teams
Proficiency in tools such as MS applications (Excel, Word, Powerpoint) Google applications (Google doc, sheets), Salesforce, Monday.com, Confluence with capability to handle large data sets
A background in US healthcare or Healthcare Tech companies is a plus.
Experience working across global or cross-timezone teams (India/US) is a plus.
Excellent verbal and written communication skills in English
Strong analytical skills, attention to detail and sharp focus
Strong interpersonal and team skills with a history of high engagement across teams managed
Ability to learn quickly and readily adapt to change
Familiarity with AI-driven tools and workflows, with the ability to identify opportunities to leverage automation, improve efficiency, and reduce manual effort
Experience contributing to or piloting AI/automation initiatives and building AI agents (e.g., workflow automation, data processing tools, or process optimization) is a plus
Benefits
An incredible team of smart and supportive people
A competitive compensation package, including attractive medical insurance
Amazing perks – think catered lunch every day, Ping Pong, etc.
Daycare/creche facility for kids
The chance to create a better healthcare experience for millions of patients!
Corporate wellness programs with Headspace
Cellphone and wifi reimbursement
Competitive parental leave
Sabbatical leave (over 5 years)
Annual sponsored health check-ups
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