Staff Software Engineer, Appointment Management

Your Impact on our Mission:

We are looking for a Staff Software Engineer to join the Appointment Management team at Zocdoc! This team owns the backend systems that determine when, where, and how appointments can be booked across Zocdoc's channels. We build the services, APIs, and data models that let practices express their real-world scheduling needs and ensure providers are accurately bookable for the patients they can serve. This foundational work supports the booking experience for millions of patients while enabling providers and practice staff to manage their schedules with confidence.

As a Staff Engineer at Zocdoc, you'll balance deep individual contribution with technical leadership and mentorship. You'll shape the architecture of our scheduling and availability systems, drive cross-team technical initiatives, and raise the engineering bar through sound practices and operational ownership. You'll work primarily on backend systems, with opportunities to contribute across the stack when needed.

You’ll enjoy this role if you are…

Excited by the challenge of building the backend systems that power scheduling across healthcare

Energized by designing services and data models that handle real-world complexity at scale

A product-minded engineer who loves working in a highly collaborative and supportive environment

Motivated by building foundational infrastructure that makes healthcare easier for patients and providers

Passionate about mentorship and leveling up the engineers around you.

Passionate about building diverse and inclusive teams and culture

Your day to day is…

Owning the design and development of backend services, APIs, and data models that power Zocdoc's scheduling and availability systems, primarily using C#/.NET and AWS technologies (DynamoDB, Lambdas, SQS/SNS, Kinesis). We also use React/TypeScript on the frontend

Driving architectural decisions for complex scheduling logic, ensuring reliability, scalability, and correctness across millions of bookings

Leading cross-team technical initiatives and establishing patterns that improve engineering quality beyond your immediate team

Collaborating with our agile team of dedicated and brilliant engineers, product managers, and designers to deliver high-impact features

Championing a culture of engineering excellence, leading by example in code quality, performance, and operational ownership

Mentoring your peers, with the notion that helping others means learning and growing yourself

Working with cutting edge GenAI tools and technology

You’ll be successful in this role if you have…

A track record of designing and delivering backend systems that handle complex domain logic at scale

A passion for technology and the ability to think critically about the performance, scalability, and reliability of the systems you build

The instinct to simplify: you break down ambiguous, loosely defined problems into clear technical direction

Successfully mentored other engineers and encouraged your peers to adopt engineering best practices

Integrated generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity

The mentality of an owner: you drive initiatives from architectural design through production and take pride in operational excellence

Superb communication skills. You keep stakeholders in the loop and can dive into technical details at the right level for any audience

An unrelenting desire to build more equitable, inclusive, and diverse workplaces, and you view this role as an opportunity to create positive change

Humility. You treat all people with dignity and respect, regardless of title or tenure

Benefits:

Flexible, hybrid work environment

Unlimited Vacation

100% paid employee health benefit options (including medical, dental, and vision)

Commuter Benefits

401(k) with employer funded match

Corporate wellness program with Wellhub

Sabbatical leave (for employees with 5+ years of service)

Competitive paid parental leave and fertility/family planning reimbursement

Cell phone reimbursement

Catered lunch everyday along with beverages and snacks

Employee Resource Groups and ZocClubs to promote shared community and belonging

Great Place to Work Certified

Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.

NYC Base Salary Range

$180,000—$270,000 USD