Team Lead
TITLE:
Team Lead
REPORTS TO:
Project Director
LOCATION:
Marin County, CA
EMPLOYMENT TYPE:
Full-Time, Non-Exempt Employee
Career Team is hiring a Team Lead, guiding our talented team to new heights of productivity and collaboration. This position provides frontline leadership and operational support for assigned offices. This role supports daily office operations, staff coaching and development, customer service delivery and program quality while maintaining a reduced case load as needed. The Team Lead serves as the first point of escalation for routine staff and participant issues and works closely with the Project Director to ensure consistent implementation of WIOA policies, procedures and performance expectations.
Here at Career Team, the Team Lead is an integral part of our team and will assist us with our mission of accelerating the human condition!
Career Team also offers a competitive package including:
401k with a generous employer match;
Medical, dental, and vision insurance with an employee-sponsored HSA on any qualifying plans;
Disability insurance;
Supplemental insurance;
Paid holidays and paid time off, offered on an accrual basis.
Your Impact on Career Team’s Success:
Staff Leadership & Support
Provide day-to-day guidance and support to Career Advisors and office staff
Assist with onboarding and training of new employees
Reinforce policies, procedures, and service delivery expectations
Provide coaching on case management, documentation, and customer service
Help identify staff training needs and operational challenges
Office Oversight
Support daily office operations and workflow coordination
Assist with office scheduling and coverage coordination
Address routine participant escalations and office concerns
Ensure a professional and customer-focused office environment
Communicate office needs/issues to leadership
Periodically provide coverage at different locations as needed
Approach each day and task with a “ZAG” mindset
Other duties and projects as needed
Program Quality & Compliance
Support file reviews and quality assurance activities
Monitor case notes, activity tracking, and service documentation
Reinforce compliance with WIOA, CalJOBS, and local board policies
Support corrective action follow-up and continuous improvement efforts
Direct Participant Services
Maintain a reduced caseload of participants
Deliver career coaching, assessments, and employment services
Support training and supportive service coordination
Assist participants with barriers to employment
Community Engagement
Support outreach and recruitment activities
Maintain relationships with local partners and referral agencies
Represent the program at community meetings/events as assigned
This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the listed location.
To Qualify for This Role, You Must Have:
Associate's degree or higher
2+ years of experience working in a career center or providing career development services
1+ year of experience working with unemployed and underemployed individuals
Ability to give presentations and workshops (public speaking)
Demonstrated understanding of WIOA programs and services
Demonstrated ability to be highly detail-oriented in order to successfully meet program requirements
Knowledge of local community colleges, local community partners and private training
Knowledgeable about workforce program requirements for compliance, TEGL’s review and application of policies and development of procedures, workflows
Computer literate with proficiency in Google Office Suite (e.g., Docs, Sheets, etc., PowerPoint) training platforms, and case management or customer relations software applications (such as CalJOBS)
Exceptional time management skills to meet deadlines and work under pressure
Excellent verbal and written communication skills
A Valid Driver’s License
Additional Skills/Knowledge Career Team Would Love for This Role:
Experience with local WIOA programs strongly preferred
Knowledgeable about the local region and relevant partners
Ability to multitask and be proactive
Salary: $70,000 - $73,000/yr
Employment Type: Full-Time, Non- Exempt
Salary is commensurate with education and experience. Career Team offers a competitive benefits package including healthcare, dental, and personal/vacation time.