Support Agent - USA

We're Hiring: Support Agent – SSI USA (Full-Time | Based in Buenos Aires)

📍 Hybrid | Flexible 8-hour shift + 1-hour break (5 days/ week)

We’re looking for a proactive and detail-oriented Support Agent/ Administrative & Operations Assistant to join our SSI team—working behind the scenes to bring magical experiences to life across the US region, while being based in Buenos Aires.

The ideal candidate is highly organized, hands-on, comfortable taking ownership of tasks, and able to work autonomously in a fast-paced, international environment.

What You'll Do

You’ll play a key role in supporting our internal teams, ensuring that processes run smoothly and details are always on point. You’ll manage a variety of administrative and operational tasks:

Internal & Cross-Team Support

Keep internal tools (Jira, Slack, Airtable) updated and organized

Coordinate with Producers and Project Managers on day-to-day needs

Assist in maintaining visibility across tasks, deadlines and project progress

Operational & Administrative Support:

Assist with ticketing page setup and sales launch: creating and validating experiences in internal tools

Perform back office updates and ensure information is accurate and consistent

Support invoicing processes and coordinate with the Finance team

Proactively help with venue research and initial outreach

Contribute to budget tracking and cost allocation

Prepare and manage contracts

You'll work closely with our team spread across US, Buenos Aires and remotely, contributing to the smooth operation of some of Fever’s most beloved scalable experiences.

What You Bring

You live in Buenos Aires and are legally eligible to work here

You speak English fluently. Spanish is a plus!

Experience in structured operations, support or admin roles

Strong attention to detail, process orientation and follow-through

Comfort with tools like Jira, Airtable, Slack, Google Workspace (or quick to learn)

A team-first mindset, clear communicator and proactive problem-solver

Ability to juggle tasks and priorities in a fast-paced environment

Bonus: Familiarity with events, production or the music industry 🎶

Why Join Us?

Home office friendly with a flexible schedule

OSDE 410 as medical insurance

Gympass

Join a collaborative, international and fast-paced team

Help shape the backstage of magical scalable experiences

Responsibility from day one, and professional and personal growth

Great work environment with a young, international team of talented people to work with!

We welcome people from all walks of life—if this role excites you and you’re motivated to learn and contribute, we want to hear from you.

This role is located in Buenos Aires, Argentina.

#LI-Fulltime #LI-Hybrid