Student Support Associate - San Antonio
Student Support Associate
San Antonio | Part-Time, Permanent | Monday - Friday, 3:30 PM - 10:00 PM CT | $17-19/hr
Students at our San Antonio campus rely on a team that's present, responsive, and genuinely invested in helping them get across the finish line. The Student Support Associate is the person who makes that happen on the ground: you'll be the first face students see when they walk in, the voice on the other end of a question about scheduling or attendance, and the steady hand keeping campus operations running smoothly every evening.
What you'll do
This is an on-site, evening-shift role at our San Antonio campus. You'll serve as the front desk representative and primary Tier 1 support contact for current students, prospective students, and alumni -- across phone, email, and chat. Day to day, that means:
Welcoming students, visitors, and guests; answering questions and directing people to the right place
Maintaining campus common areas, front desk, and student support spaces
Processing student documentation, including training records, transcripts, certificates of completion, and timesheets
Updating and maintaining accurate student records in Salesforce and other systems
Responding to student inquiries about attendance, scheduling, learning platforms, exam vouchers, policies, and procedures
Monitoring student attendance records and following up on absences and participation concerns
Supporting Satisfactory Academic Progress (SAP) monitoring and communicating requirements to students
Coordinating scheduling for mentoring sessions, makeup sessions, and other support services
Routing student concerns and escalations to the appropriate department
Managing inventory, office supplies, and classroom readiness
Supporting cross-functional collaboration with Instruction, Compliance, Career Services, and Operations
What you'll need
High school diploma or equivalent
At least 1-2 years of experience in student support, customer service, helpdesk, administrative support, or a closely related field
Strong verbal and written communication skills
Ability to handle sensitive and confidential information with professionalism
Comfort working independently across multiple priorities in an evening-shift environment
Proficiency with Microsoft Office and web-based business tools
What we'd like you to have
Associate's or bachelor's degree
Experience with CRM, ticketing, or student information systems
Familiarity with Salesforce, Zendesk, Docebo, or similar platforms
What we require
On-site availability at the San Antonio campus, Monday through Friday, 3:30 PM - 10:00 PM Central Time
This is a part-time, permanent position; hours are fixed to the evening schedule listed above
At ACI Learning, we offer a competitive, experience-driven pay range that aligns with your qualifications and contributions. To that end, the posted hourly rate range reflects our most reasonable assumption of pay for this position at the time of posting.
Hourly Base Rate
$17—$19 USD