Staff UX Designer

About the Role:

We're looking for a Staff UX Designer who will be the person on our product team closest to the customer. You'll own end-to-end workflows in our third-party risk products: the full path from a security risk surfacing in SecurityScorecard to the moment it's fixed and closed, including what happens on the vendor's side. We judge your work by the outcome for the customer, not the output. A report is an output; a risk leader who walks into their board meeting with every answer ready is an outcome.

We don't have a separate research team. Every designer here is a researcher: you'll be on customer calls, sit with customers while they work, and use AI (we use Claude) to mine call recordings and product data for gaps. You'll also work directly in our codebase, prototyping and building with Claude and opening your own pull requests alongside engineers.

This is a hands-on, senior individual contributor role for someone who would rather do the customer's job for a day than read another dashboard about them.

What You'll Do

Walk in the customer's shoes. Do the work our customers do, such as taking a vendor risk finding from discovery through remediation, and design from what you learn.

Own workflows end to end. Define where each workflow begins and ends, and design it so customers reach the outcome they need. Follow every action through to the people on the receiving end, including vendors asked to fix an issue, until the work is done.

Design systems of action, not just dashboards. Build experiences that move a risk from discovered to fixed and closed, and make it easy for everyone involved to take the next step.

Research continuously, with AI. Join customer calls, run working sessions, and use Claude to analyze call recordings, feedback and product usage, then map what you find to the roadmap.

Build directly in the codebase. Prototype and build with Claude against our code and design system, and open pull requests yourself.

Raise the team's AI practice. Write and share Claude skills in our team repositories so design output stays consistent, and help engineers tokenize our design system so people and agents can build on it.

Work across the company. Partner with product, engineering, sales, customer success and marketing, and go find the context you need, whether that's a call recording or a quick question to a customer success manager.

Build trusted customer relationships. Spend time with enterprise customers, including senior stakeholders, on site and in live working sessions.

Think critically under pressure. When an urgent request lands, clarify the intent behind it, weigh the options, recommend the best path, and still deliver fast.

Required Qualifications:

7+ years of product or UX design experience, including 3+ years designing B2B or enterprise SaaS products with dense data, permissions and multi-step workflows.

Regular, direct customer contact: research, site visits or live working sessions, ideally with senior enterprise stakeholders.

A portfolio with at least one workflow you designed and shipped from beginning to end, and evidence of what it changed for the customer.

Hands-on AI practice in code. You use Claude or a similar tool to build prototypes or components in a real codebase or design system repository, and you've opened pull requests yourself. Be ready to show what you built, how you prompted it, and what you had to fix by hand. General familiarity with AI tools isn't enough.

Experience using AI for research: turning customer calls, feedback or usage data into design decisions.

Strong product judgment. You ask why, frame the real problem, and recommend a path among options.

A record of delivering on tight timelines and adapting when priorities shift.

Strong Figma skills and modern interaction design craft.

Preferred Qualifications

Experience on both enterprise and consumer products, bringing modern consumer-grade interaction patterns into complex B2B software.

Experience in cybersecurity, third-party risk management (TPRM), governance, risk and compliance (GRC), or another regulated domain.

Contributions to a design system in code, especially a tokenized one.

Experience designing AI-powered features that keep users in control when the model is wrong.

Front-end code you've shipped (HTML, CSS, components).

Accessibility built into your process (WCAG 2.2).

Who You Are

Customer-obsessed. You understand a problem by living it, not by reading about it.

A critical thinker. When a request lands, you slow down long enough to understand the intent before you build, and you come back with a recommendation, not just a deliverable.

Relentlessly curious. You go find the answer: you listen to the call, ask the person closest to the customer, and keep learning outside your day job.

Built for pace. You deliver on tight timelines and roll with shifting priorities, and you ask why when it matters.

A teammate who makes others better. You hold a high craft bar, give and seek direct feedback, and stay open and curious when you're challenged.

Benefits:

Specific to each country, we offer a competitive salary, stock options, Health benefits, and unlimited PTO, parental leave, tuition reimbursements, and much more!

The estimated total compensation range for this position is $180,000 - $250,000 (base plus bonus). Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications and experience, and may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards and equity, among other company benefits.