Sr. Technical Account Manager - Americas
About the Role:
As a Senior Technical Account Manager, you'll build strong relationships with our customers, becoming their go-to advisor. You'll help drive product adoption, solve technical challenges, and ensure successful deployments. You'll also provide custom content, offer product recommendations, and gather feedback to improve our offerings.
Responsibilities:
Serve as a Dragos Platform power user to the customer helping them achieve success with the technology for their overall ICS security efforts
Build strong customer relationships, especially with key customer stakeholders
Address customers’ technical requests; proactively resolve issues and make sure they manage to avoid problems
Provide advice, guidance, and technical know-how to ensure successful ongoing usage and adoption
Manage customer expectations while holding them accountable
Be the internal champion; make it your business to know who to lean on for assistance within Dragos; know when to sound the alarm
Conduct health checks and promote self-advocacy
Engage with internal teams: sales, field operations, technical support, engineering, product management, and more
Track key account metrics; communicate progress to internal and external stakeholders
Identify service opportunities, training needs, and key areas of improvement for the business unit
Up to 25% travel
Qualifications:
4+ years of experience working in enterprise cybersecurity, as a SOC analyst or cybersecurity engineer
Knowledge of Industrial Control Systems (ICS) and Operational Technology (OT) systems and environments
Understanding of SOC/SIEM workflows (Splunk, QRadar, FortiSIEM, Elastic) and cybersecurity concepts such as network segmentation, secure remote access, and vulnerability management
Familiarity with SecOps concepts (Event Triage, Incident Response, Investigation)
Customer-first attitude; a listener who is customer-oriented and attentive to their needs
Critical thinker with problem-solving skills; enjoys solving technical and challenging issues
Candidates based in PST or MST, preferred
Compensation:
Salary: OTE $140,000
Competitive Equity Package
Comprehensive Benefits Plan
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