Sr Professional Services Engagement Specialist (Remote: US)
About the role:
The Sr Professional Services Engagement Specialist is a senior individual contributor within Veeam’s Professional Services organization, responsible for delivering high-impact customer engagements and technical programs focused on data protection and resiliency offerings. Operating with a high degree of autonomy within defined frameworks, this role owns end-to-end delivery execution, ensuring predictable outcomes, strong customer experience, and delivery quality. The role partners cross-functionally with Customer Success, Sales, Support, and Solution Architecture, contributing directly to customer value realization and Professional Services revenue growth.
*NOTE: please review and ensure your current total compensation expectations align within your market/geo zone. The budgeted target max comp we have for each zone would be the midpoint/middle for each zone.
What you’ll do:
Customer Engagement & Delivery
Oversee and manage the end-to-end delivery of professional services engagements - holding accountability for outcomes across onboarding, implementation, consulting, and technical advisory program
Act as the primary point of contact for customers, ensuring alignment of scope, timelines, deliverables, and success criteria
Ensure technical alignment across data protection for on-premises and cloud environments - coordinating with Enterprise Architects and other technical PS resources to maintain delivery integrity
Own delivery of project documentation, handover materials, and post-engagement reporting; coordinate knowledge transfer sessions with customer teams
Identify and support follow-up opportunities with Sales and Customer Success
Coordinate and lead engagement kick-off calls: Defining team roles, delivery approach, and program governance from day one
Develop and manage detailed implementation plans, tracking milestones, deliverables, and dependencies across the full project lifecycle
Coordination of customer stakeholders- providing clear direction, managing workstreams, and maintaining momentum throughout delivery
Own end-to-end status reporting to all stakeholders - producing regular written updates, executive summaries, and escalation reports
Lead technical coordination across customer environments, partner resources, and Veeam delivery teams to ensure integration and alignment
Manage scope changes formally - documenting, assessing impact, and obtaining approval before adjusting delivery plans
Program Execution
Manage multi-workstream engagements including planning, milestones, and dependencies
Drive proactive RAID management
Develop and own project plans - maintaining an accurate, up-to-date view of schedule, resource allocation, and project health
Coordinate delivery partner and subcontractor resources - managing performance, ensuring quality, and driving accountability against agreed outcomes
Facilitate structured program governance - running regular delivery forums, decision checkpoints, and steering reviews with customer and internal leadership
Drive continuous improvement in delivery approach - identifying process gaps and implementing best practice across engagements
Cross-Functional Delivery
Coordinate across TAMs, Solution Architects, Support, Sales, and Customer Success
Contribute to delivery playbooks and methodologies
Lead Technical Program Management activities (e.g. Veeam Cyber Secure) acting as the Veeam program lead for complex partner-driven or channel delivery requirements
Serve as delivery lead for strategic channel partner engagements, managing program scope, milestones, and outcomes on behalf of Veeam Professional Services
Stakeholder & Change Management
Build strong stakeholder relationships across customers and internal teams
Own rollout plans and drive enablement and adoption activities to ensure successful customer outcomes
Drive alignment and accountability for delivery outcomes
Manage communications to all project stakeholders - customers, partners, approved subcontractors, and internal account teams - ensuring timely, accurate, and consistent messaging
Develop and maintain stakeholder engagement plans; proactively manage expectations through clear and regular communication
Lead change management activities - assessing readiness, coordinating communications, training, and adoption tracking to ensure successful rollout
Team & Operational Excellence
Mentor junior team members and share best practices
Support standardization of delivery processes
Travel 20–30% as required
Required Skills/Qualifications:
8+ years of IT experience; including 5 years or more of Technical Program Mgmt
#LI-KS2
What you'll get
Unlimited paid time off, 12 paid holidays including 4 global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
Medical, dental, and vision coverage starting on your first day
Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program
401(k) retirement plan with company matching contributions
Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time
AirVet: 24/7 virtual veterinary care at no cost
Legal services, identity protection, and supplemental health insurance options
Tax-advantaged spending accounts for healthcare, dependent care, and commuting
Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning
Compensation Transparency
Veeam is committed to pay transparency and equitable compensation. For this role, the compensation range below reflects the expected total target compensation (TTC), inclusive of base pay and a competitive performance-based bonus. For roles with a commission plan, the compensation range represents On Target Earnings (OTE), which includes base salary plus variable commission. When determining compensation, Veeam takes into consideration factors such as experience, education, skills, and geographic zone. Offers are typically made below the midpoint of the range.
In addition to compensation, Veeam provides a comprehensive benefits package, including health coverage, retirement plans, and unlimited time off.
U.S. Geographic Zones & Compensation Ranges (TTC / OTE)
Zone 1: San Francisco Bay Area, New York City Boroughs
$142,400—$264,300 USD
Zone 2: Washington, California (excluding San Francisco Bay Area)
$130,500—$242,200 USD
Zone 3: Texas, Illinois, North Carolina, Colorado, Massachusetts, Pennsylvania, Virginia, Oregon, Nevada, Hawaii, New York (excluding NYC boroughs); Sales roles located in Georgia, Ohio, and Arizona
$118,600—$220,300 USD
Zone 4: All other US locations
$103,200—$191,700 USD