Virtualization Backup Engineer (Chinese speaker)
Technical Customer Support is our customers’ “hotline.” This is a department that has revolutionized the way we think about technical support. They face the challenging reality of one-on-one support and leave our customers with a positive impression, providing invaluable feedback to developers and testers.
We are now looking for Virtualization Backup Engineer.
What You’ll Do
Performing troubleshooting and analysis, including log file investigation
Acting as a technical focal point in relationships to fellow IT Professionals
Taking ownership of the customer problem or issue from the beginning of a support case through resolution, troubleshooting on our end (in Veeam) as well as in 3rd party components from Microsoft and Vmware, checking if the issue is known or unknown if it’s a defect if it’s caused by misconfiguration, correcting it as break/fix scenario and educating the customer by explaining for the process and interaction works
Documenting of all customer interactions accurately and within SLA in our CRM tool
What You’ll Bring
Fluent English (reading/writing/speaking)
Advanced user or administrative level with the following areas: Windows Server 2016 / 2019 / 2022 / 2025, Windows 10 / 11
Practical knowledge of TCP/IP (OS, firewalls configuration) and networking configuration/troubleshooting (NAT, ports, DHCP, DNS)
As a plus, UNIX and/or Linux knowledge, VMware ESX(i), Microsoft Hyper-V, Microsoft Exchange server administration, DataBase engines (SQL/Oracle)
Ability to quickly learn, understand and explain technical information
Ability and desire to take ownership of client issues through resolution
Excellent time management skills
Ability to work in a fast-paced environment
What You’ll Get
20 annual vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
Private medical insurance and income protection during illness or injury
Annual wellbeing allowance and flu vaccination vouchers
Discounted HCF corporate health insurance
Free, confidential counselling and coaching via EAP
Superannuation contributions via salary sacrifice
Car allowance for eligible field sales roles
Salary sacrifice options for portable electronic devices (phones, laptops, tablets)
Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning
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