Sr. Global Partner Experience & Enablement Specialist

Sr. Global Partner Experience & Enablement Specialist

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together.

Empower our global partner network by managing our partner community, streamlining enablement delivery, and ensuring operational excellence across our ecosystem.

About the Team

The Global Alliances and Channels team at Appian is a fast-paced, dynamic organization that plays an integral role in driving Appian's growth globally. We are passionate about accelerating digital transformation by bringing enterprise solutions that provide the speed, agility, and efficiency needed for enterprises to compete and grow. Our team is dedicated to supporting an extraordinary global network, ensuring our partners are fully equipped to build, sell, and deliver AI-Powered Process Automation and Enterprise-Grade Orchestration at scale.

The Opportunity

As the Global Partner Enablement & Operations Specialist, you will join our central Global Partner Experience team as a versatile generalist in a high-impact and exciting new role. Reporting to the Director of Global Partner Experience, you will sit at the crossroads of front-end partner operations, community site administration, enablement orchestration, and operational reporting.

In this role, you will take functional ownership of daily execution, turning strategy into smooth operational workflows across various initiatives. You will bring an execution mentality and high degree of ownership to navigate ambiguity, establish foundational processes, and ensure our global partner network experiences a frictionless journey from initial onboarding to advanced competency across all global theaters.

What You’ll Do

Partner Community Site Administration

Serve as a primary administrator for our partner-facing community platform (e.g. Gainsight).

Conduct regular operational audits: inventory community spaces, identify broken links/elements, resolve technical glitches, and ensure content stays fresh and responsive.

Troubleshoot partner user provisioning, access inquiries, and platform troubleshooting across multiple time zones.

Support the rollout, change management, and user adoption of new community features and new  initiatives.

Enablement Orchestration & Packaging

Coordinate cross-functional enablement initiatives by sourcing and packaging collateral originating across Sales, Product, and Delivery teams.

Format, organize, and distribute enablement collateral through the partner community and targeted pilot programs (including upcoming AI-enabled enablement initiatives).

Support the execution of core partner journeys, including the Global Partner Onboarding Curriculum and Certification Frameworks.

Collaborate with channel leads to monitor partner progression, address operational bottlenecks, and drive program completion rates.

Content Maintenance & Discoverability

Enforce centralized content taxonomy, folder structures, and version control across partner-facing systems and enablement repositories to guarantee all assets are accurate and easily discoverable.

Coordinate publishing workflows with a focus on organization, quality assurance, formatting, and timely distribution rather than pure content creation from scratch.

Perform routine content audits across community spaces to retire outdated collateral and streamline partner learning paths.

Analytics & Operational Metrics

Extract, compile, and track performance data using Salesforce and community analytics to measure the reach and efficacy of enablement collateral and communications.

Monitor operational adoption metrics across partner-facing systems (community visits, training completion, engagement drop-offs, certification volumes).

Build structured monthly and quarterly dashboards to identify readiness gaps and inform leadership decisions.

Required Qualifications

Education: Bachelor’s degree in Business Administration, Information Technology, Communications, or a related field.

Experience: 5+ years of hands-on experience in partner operations, channel enablement coordination, customer success operations, or related B2B operational support roles within a SaaS or enterprise technology environment.

Channel & Ecosystem Fluency: Prior experience operating within a partner or customer ecosystem and a clear understanding of front-end operational workflows.

Technical Systems: Direct hands-on experience administering community platforms or partner-facing systems, alongside practical experience querying data and building reports in Salesforce.

Execution & Ownership: Demonstrated self-starter mentality with the ability to take initiative, solve problems independently, and thrive in a role where processes are evolving.

Communication: Exceptional verbal and written English communication skills, with proven ability to collaborate across global, cross-functional teams in different time zones.

Preferred Qualifications

Community Platforms: Direct administrative experience with Gainsight (or equivalent community platforms) is strongly preferred.

Content Operations: Background in technical content coordination, asset packaging, or structured document repository management.

Ecosystem Tooling: Familiarity with modern enterprise platforms (e.g., Salesforce, ServiceNow, CMS platforms) and automated workflow tools.