Director, Billing & Collections

Are you ready to accelerate Appian’s global cash flow operations? We are looking for a collections leader who eliminates friction, modernizes workflows, and transforms billing and collections bottlenecks into automated cash velocity.

ABOUT THE TEAM

The Finance team at Appian is the engine that fuels global growth and safeguards fiscal health. As leaders in the AI-Powered Process Automation market, finance professionals design and maintain scalable financial frameworks that match the speed of technological innovation. This team ensures seamless business execution, data integrity, and cross-functional alignment to maximize global revenue generation. The Director of Billing & Collections moves beyond traditional debt recovery to serve as a strategic operational advisor to executive leadership, leveraging data forensics to eliminate revenue leakage, resolve upstream billing friction, and compress the Order-to-Cash lifecycle.

THE OPPORTUNITY

As Appian continues to expand its leadership in Enterprise-Grade Orchestration, optimizing working capital and accelerating cash conversion are more critical than ever. This role moves far beyond traditional debt recovery—you will serve as a strategic operational advisor to executive leadership, leveraging data forensics to eliminate revenue leakage, resolve upstream billing friction, and compress the Order-to-Cash lifecycle. If you are ready to architect scalable recovery frameworks, modernize global credit strategies, and lead high-impact teams in a hyper-growth SaaS environment, this is your next career step.

WHAT YOU'LL DO

Executive Financial Analytics & Forecasting: Serve as the financial authority on accounts receivable performance; monitor, analyze, and report on core liquidity metrics including Days Sales Outstanding (DSO), Aging Buckets, and Bad Debt Reserves. Deliver monthly executive cash forecasts, AR exposure analyses, and data-driven working capital insights to senior finance leadership.

End-to-End Operational Ownership: Own and optimize the global billing, collections, and accounts receivable operations across Appian’s enterprise portfolio, driving continuous process improvements to compress the Order-to-Cash (O2C) cycle, and accelerate cash collection.

Root-Cause Billing Friction Elimination: Partner directly with upstream operational teams to diagnose recurring invoice discrepancies, dispute trends, and customer onboarding friction—turning systemic billing issues into automated, repeatable workflows that prevent delinquency before it occurs.

Systems Architecture & Automation: Champion the continuous modernization of our finance systems; maximize the operational capabilities of NetSuite, Salesforce, and HighRadius to establish intelligent dunning cadences, automated dispute routing, and seamless ledger reconciliation.

Cross-Functional Intervention & Alignment: Collaborate closely with Sales, Customer Success, Legal, and Deal Desk leadership to de-escalate complex enterprise commercial disputes, unblock stalled enterprise invoices, and structure win-win payment pathways that secure critical cash flow while preserving long-term client relationships.

Global Credit Policy & Risk Governance: Establish, maintain, and enforce standardized global credit assessment, collections, and write-off policies. Ensure strict operational compliance with internal controls (SOX), statutory tax requirements, and international trade/financial regulations across all global operating entities.

People Leadership & Talent Development: Lead, mentor, and scale a high-performing team of global billing and collection specialists (currently a team of five). Cultivate a culture of operational excellence, data forensics, and customer-centric negotiation through tailored coaching, clear KPI frameworks, and defined career growth pathways.

REQUIRED QUALIFICATIONS

Degree: Bachelor’s Degree in Finance, Accounting, Economics, or a closely related business field.

Experience: Minimum of 10+ years of progressive corporate finance experience, with a demonstrated focus on leading enterprise billing, collections, and accounts receivable operations.

ERP & Systems Mastery: Hands-on experience leveraging enterprise ERP platforms—with specialized proficiency in NetSuite—along with modern automated collections/AR platforms, billing engines, and CRM integrations (e.g., Salesforce).

Data Governance: Proven track record of managing data integrity and compliance protocols within an enterprise environment.

Proven People Leadership: 5+ years of direct experience building, mentoring, and leading high-performing credit and collections teams in a high-volume B2B or enterprise SaaS environment.

PREFERRED QUALIFICATIONS

We value experience with enterprise platforms as these skills translate well into our Enterprise-Grade Orchestration environment.

Enterprise B2B / SaaS Recurring Revenue: Deep knowledge of recurring revenue metrics, multi-year enterprise software contracts, and consumption-based/hybrid billing.

Vendor & Agency Management: Experience vetting, onboarding, and supervising third-party collection agencies, external legal counsel, and credit bureau relationships while managing vendor SLAs and recovery ROI.

Modern A/R Automation Software: Familiarity with modern A/R automation and digital dunning platforms like HighRadius or Billtrust.

The base salary range represents a good faith and reasonable estimate of the range at the time of posting. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate’s relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer. A discretionary bonus may be awarded in recognition of individual and company performance.

In addition, Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity awards.

Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation, commission, bonus, or benefit plans.

Base Salary Range

$125,000—$250,000 USD