Specialist, Customer Experience

Your Impact on our mission:

As a Specialist, Customer Experience at Zocdoc, you will embody our core values in all interactions, working diligently to deliver exceptional customer service to our provider accounts. You’ll be evaluated on your ability to upsell features and offer tailored solutions to our customers. You will play a vital role in fostering authentic connections, inspiring engagement, and ensuring that healthcare providers can easily access the benefits of Zocdoc's platform through calls, emails, and chat.

You’ll enjoy this role if you are…

Super-positive and empathetic: you see the best in people and know how to bring it out

A team player, who enjoys working in a highly collaborative (and extremely fun!) team environment

Passionate about bringing solutions to providers

Excited to learn new techniques and systems

Your day to day is…

Providing best-in-class customer service experiences to our healthcare provider partners through calls, emails, and chat, proactively upsell features, and make it easy for customers to utilize Zocdoc's services effectively

Seeking opportunities to make using Zocdoc easy for our providers through multiple channels, streamlining their interactions and improving their overall experience

Acting as the voice of Zocdoc, treating each interaction as a chance to create lasting positive impressions, offer proactive solutions,  and humanize the connection between our product and our users. Resolving issues promptly and effectively

Developing a deep understanding of Zocdoc's platform and services, inspiring engagement by demonstrating the value we bring to our users through multiple support channels

Maintaining accurate records of all interactions, ensuring that our commitment to making healthcare easy is consistently upheld, regardless of the communication method

You’d be successful in this role if you have….

Excellent communication and interpersonal skills, both in verbal and written form

Customer service experience, preferably in a healthcare or technology-related field

Strong problem-solving abilities and adaptability in a fast-paced environment

Exceptional organizational skills and attention to detail

Dedication to delivering best-in-class customer service and promoting Zocdoc's mission

Benefits:

Flexible work environment

Competitive PTO

100% paid employee health benefit options (including medical, dental, and vision)

401(k) with employer funded match

Corporate wellness program with Wellhub

Sabbatical leave (for employees with 5+ years of service)

Competitive paid parental leave and fertility/family planning reimbursement

Cell phone reimbursement

Employee Resource Groups and ZocClubs to promote shared community and belonging

Great Place to Work Certified

Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.

Remote Hourly Pay Range

$21—$26 USD