Senior Benefits Associate

Your Impact on our Mission

Zocdoc's most important asset is our people. As Senior Benefits Associate, you'll play a meaningful role in making sure that every Zocdoc employee can access, understand, and rely on the benefits they need — so they can show up and do their best work helping patients get the care they deserve. You'll own the day-to-day operations of our health, retirement, and leave programs with precision and genuine care, while continuously finding ways to make our benefits experience more seamless, equitable, and exceptional. This is a role where operational excellence meets real human impact.

You'll enjoy this role if you are…

Personally motivated by building programs and experiences that genuinely support people — you see great benefits administration as an act of care, not just compliance

Autonomous, urgent, and creative - you genuinely love solving problems and creating lasting solutions

Highly organized and detail-oriented — you catch data integrity issues before they become problems, and you track every open thread to closure

Passionate about the employee experience and committed to making every benefits interaction feel personal and high-touch, not transactional

The kind of person who builds strong, trust-based partnerships across Payroll, Finance, and external vendors — because you know that great benefits outcomes depend on great relationships

Serious about your work, but not about yourself. You take pride in your work while remaining humble, adaptable, and approachable.

Your day to day is…

Administering Zocdoc's employee benefit programs — medical, dental, vision, life, disability, wellness, FSAs, HSAs, COBRA, retirement, commuter, and voluntary benefits

Serving as the primary point of contact for employees navigating benefits questions, qualifying life events, new hire enrollments, terminations, and dependent verification — delivering a high-touch experience at every step

Administering leave of absence programs in partnership with Zocdoc's leave administrator, including FMLA, ADA, state leave programs, paid family leave, workers' compensation, and short-term disability

Performing regular audits of benefit eligibility, payroll deductions, vendor files, invoices, and system integrations to maintain data integrity and financial accuracy

Reconciling monthly benefit invoices and partnering with Payroll and Finance to resolve discrepancies quickly and accurately

Supporting annual Open Enrollment from system configuration testing through employee education sessions and post-enrollment auditing

Maintaining compliance with ERISA, ACA, COBRA, HIPAA, Section 125, Medicare reporting, and applicable federal, state, and local regulations — and supporting Form 5500 filings, nondiscrimination testing, and other annual activities

Developing and maintaining employee-facing documentation, benefit guides, and knowledge articles that make our programs easy to understand and navigate

Identifying opportunities to automate processes, leverage AI tools, improve reporting, and continuously elevate the overall employee experience

You'll be successful in this role if you have…

An unrelenting desire to build more equitable, inclusive, and diverse workplaces — you view this role as an opportunity to create positive change

Meaningful (4–6 years) of progressive benefits administration experience, ideally gained in a high-growth, fast-paced environment

The ability to integrate generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity

Experience administering Leave of Absence programs, including FMLA, ADA, state leave programs, and disability benefits

A strong working knowledge of federal and state benefits regulations — COBRA, HIPAA, FMLA, ERISA, ACA — and the confidence to interpret and apply them accurately

A compassionate but consultative approach with employees and vendors, with the communication skills to make complex benefits topics feel accessible

Superb attention to detail and organizational skills — you believe accurate data is the foundation of a trustworthy benefits program

A bachelor's degree or equivalent relevant experience

Advanced benefits and/or HR certifications (CEBS, SHRM-CP, PHR) are a plus

Benefits

Flexible, hybrid work environment at our convenient Soho location

Unlimited Vacation

100% paid employee health benefit options (including medical, dental, and vision)

Commuter Benefits

401(k) with employer funded match

Corporate wellness program with Wellhub

Sabbatical leave (for employees with 5+ years of service)

Competitive paid parental leave and fertility/family planning reimbursement

Cell phone reimbursement

Catered lunch every day along with beverages and snacks

Employee Resource Groups and ZocClubs to promote shared community and belonging

Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.

NYC Base Salary Range

$115,000—$155,600 USD