Solutions Engineer - APAC
About the role:
As a Solutions Engineer at Fingerprint, you will play a critical role in driving the technical sales process and ensuring the company achieves its growth targets. Your expertise will support customers and sales executives, positioning Fingerprint as a trusted advisor throughout the sales journey. By presenting and explaining Fingerprint features to prospective customers through demos, you will effectively showcase the value proposition of our solutions.
Responsibilities:
Partner closely with Sales Executives to drive complex, technical sales cycles from discovery through evaluation and close.
Attend customer discovery, requirements gathering, and technical calls to understand customer pain points.
Translate customer pain points into solutions using Fingerprint, demonstrating how our technology can address their needs.
Lead Proof-of-Value (POV) integrations with customers' tech stacks to showcase the value and efficacy of our solutions.
Build trust with various customer teams and act as a trusted advisor to both customers and sales executives.
Collaborate cross-functionally to streamline and improve the sales process, working closely with account executives.
Respond to Requests for Proposals (RFPs), Requests for Quotes (RFQs), and Requests for Information (RFIs).
Attend and present at conferences to represent Fingerprint and promote our solutions.
Demonstrate problem-solving skills while addressing customer issues and ensuring customer satisfaction.
Act as a liaison between the sales and marketing teams, providing valuable insights for effective collaboration.
Develop demos that showcase how customers can utilize Fingerprint to enhance their businesses.
Qualifications:
3-6 years of relevant experience within pre-sales, solutions engineering, or technical consulting.
Located in the APAC region.
Innate ability to identify customer pain points and provide solutions within the Fingerprint framework.
Strong proficiency in JavaScript, with the ability to understand and troubleshoot technical implementations.
Working knowledge of SQL, with the ability to query and interpret data as needed.
Excellent presentation skills, including the ability to effectively demonstrate technical solutions.
Customer-focused mindset with a commitment to delivering excellent service.
Outside-the-box thinking, self-starter with strong problem-solving skills.
Proven experience in translating customer requirements to internal stakeholders.
Team player with a collaborative approach.
Role requires proficiency with macOS and comfort working fully remotely using tools such as Slack, Google Workspace, and Zoom.