Solutions Architect

Overview

We're looking for a Solutions Architect to guide customers from signed contract to live and scaling. You'll be the technical expert on our APIs and SDKs, designing implementation strategies, mentoring customer eng teams, and building playbooks that help companies across fintech, iGaming, PSPs, and top exchanges ship faster. You'll work closely with Sales (who owns the commercial relationship) and partner with Solutions Engineers and Support.

What You'll Do

Serve as a trusted solutions consultant, driving fast, successful customer implementations and adoption

Design and deliver post-sales solutions (analytics, processes, documentation, infrastructure) that accelerate time to value

Optimize tools and data (Gong, Pylon, Kapa, Datadog, Amplitude, AI self-service) to improve workflows and customer experience

Guide customer engineering teams on SDK and API best practices to reduce timelines and scale rollouts

Triage and resolve technical issues across customers and internal teams to maintain momentum

Create playbooks and implementation guides to speed onboarding and drive usage

Partner cross-functionally and with executives, leading technical deep dives and platform optimization

Stay current on crypto/fintech trends; travel occasionally (~1x/month)

Who You Are

Bachelor's degree in Computer Science, Data, or equivalent hands-on experience

3+ years in solutions engineering, solutions architecture, technical project management, or support engineering—ideally leading implementations in a startup environment

Strong communicator who builds trusted relationships with customers and cross-functional partners

Proven hands-on experience designing, using, and troubleshooting APIs and integrations

Comfortable managing multiple projects and priorities in a fast-paced environment

Fluent in APIs, SDKs, and modern tooling (API management, reporting, AI/automation)

Working knowledge of crypto and fintech, including blockchain technology, digital assets, regulatory considerations, and real-world use cases

Experience on early-stage or founding teams strongly preferred

The compensation range provided may span multiple career levels and will be narrowed during the interview process based on factors including a candidate's experience, skills, qualifications, and geographic location. For candidates outside of New York or San Francisco, compensation will be adjusted to reflect the applicable market and location-based pay band. The base salary range listed excludes commission (if applicable), equity, and benefits. The pay range represents the minimum and maximum target for new-hire compensation. Actual compensation may vary and may be higher or lower depending on individual circumstances.

Pay Range

$140,000—$180,000 USD