Solution Consultant, Connect EMEA
The Team You'll Join
You'll be part of our EMEA Solution Consulting team led by Jonathan, Director of Solution Consulting. The team consists of two Solution Consultants focused on Mirakl Connect, working alongside four Platform Consultants covering B2B customers across Southern Europe and the Middle East. Together, you'll be helping sellers successfully onboard and grow through the Mirakl Connect ecosystem.
About Mirakl Connect
Mirakl Connect is Mirakl’s ecosystem platform, connecting marketplace operators and sellers to simplify partnerships, onboarding, and growth. Trusted by leading brands such as Macy’s and Lacoste, Mirakl Connect helps sellers discover new marketplace opportunities while enabling marketplace teams to efficiently onboard and manage their seller ecosystem at scale.
Your Impact
Guide new Connect customers through end-to-end onboarding — leading sessions, configuring accounts, and troubleshooting blockers in real time to drive fast and effective platform activation.
Equip Mirakl Platform clients to independently onboard their own sellers by providing training, clear documentation, and scalable enablement resources including webinars and live walkthroughs.
Develop deep expertise in Catalog Transformer — Mirakl's AI-based catalogue management product — and support sellers in troubleshooting and optimising their catalogues.
Track onboarding progress across your customer portfolio, maintain detailed records, and deliver structured feedback to continuously improve onboarding flows and the overall seller experience.
Collaborate cross-functionally with Sales, Product, Support, and Data Science/AI teams to align on technical setup, surface insights from onboarding, and ensure guidance always reflects the latest platform capabilities.
What You'll Bring to the Role
Experience:
2+ years of experience in customer success, customer support, or account management in a fast-paced environment
Proven track record of directly onboarding or educating customers on a new solution
Bachelor's degree in Business, Marketing, Finance or a related field; advanced degree is a plus
Skills:
Customer onboarding and hands-on enablement
Clear communication and presentation, including handling challenging customer interactions
Operational rigour: tracking onboarding stages, documentation, and performance reporting
Cross-functional collaboration across technical and commercial teams
Entrepreneurial mindset with a strong drive to succeed in a high-growth environment
Tools Used
Mirakl Connect
Salesforce
Gong
Google Workspace (Sheets, Slides, Drive)
Confluence
Dust
Catalog Transformer
Languages
English: Full professional proficiency (required)
French: Full professional proficiency (required)
Spanish or Italian (a plus)
Our Hiring Process
We warmly encourage you to apply to any of our roles, even if you think you're not an exact match.
Please click the "Apply" button to submit your application — this helps us make the best possible assessment and get back to you as quickly as possible.
Screening call with Talent Acquisition
Interview with the Hiring Manager (business reviews and analytical skills)
Values interviews with 3 team members
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