Solution Architect

About the role

A deep technical seat in Solutions Engineering: API and integration architecture, enterprise deal qualification, and the standing partnership with Engineering and Product. You're the single owner for qualification and demo strategy on the highest-MRR, highest-leverage deals, and the escalation point when a teammate hits a genuine product or integration gap rather than a configuration issue. The role spans every route to market, but most people anchor one. Today those split between Gusto Pro and Mid-Market/Franchises/Channel Partnerships. You also set the technical standard for the broader team, mentoring reps as they grow into more senior technical scope.

Here's what you'll do day-to-day

Own deep technical scoping and all enterprise requests — sole owner of qualification and demo strategy for the most complex opportunities.

Take the genuine product or integration escalations teammates surface — with reproduction steps and technical context already in hand — and own the resolution path end-to-end.

Hold a standing partnership with Engineering and Product: surface tooling gaps, feed customer/technical insight into the roadmap, and influence what gets built next.

Act as SE-side partner in PLO (premium/large-opportunity) management.

Set the technical standard for the team — coach on deal strategy, complex customer handling, and long-term technical resolution; train new hires and support continuous learning.

Own the delivery path on every scoped build. Route the work to the right resource, internal or external, hold the timeline, and own the commitment we made to the customer even when you are not the one writing the code.

Architect and validate integration/API solutions spanning multiple systems — GL mapping, time-tracking stacks, multi-state payroll, and third-party integrations — where the standard playbook doesn't apply.

Here's what we're looking for

Bachelor's Degree or 7+ years of relevant work experience in a comparable senior technical, solutions-architecture, or implementation role.

Deep fluency in Salesforce (or a comparable CRM) and Gusto's integration stack — able to diagnose root cause across systems, not just within one.

Proven ability to scope and resolve genuinely ambiguous technical/API problems, and to tell a real product gap apart from everything downstream of it.

Track record of designing and implementing complex, integration-heavy solutions for enterprise-level customers.

Comfort operating as the technical point of contact directly with Engineering and Product, including writing escalations that hold up as real bug reports.

Demonstrated mentorship — able to set the technical bar for a broader team, not just clear your own queue.

Bonus points

Payroll Certification.

Direct experience with API-based or integration-heavy product demos and solution architecture.

Payroll, tax, or compliance domain knowledge at a systems level.

Experience with accounting firms, resellers, or partner-channel programs at enterprise scale.

Proficient in Excel/Google Sheets/SQL for tracking and diagnostics across a large, complex book.

Our OTE cash compensation amount for this role is targeted at $120,000 - 150,000 OTE in Denver & most remote locations. Final offer amounts are determined by multiple factors including candidate location, experience and expertise and may vary from the amounts listed above.