Software Engineer
This position is 100% remote in the eastern and central US.
The Company advocates employee career development and employee requests to pursue internal employment opportunities are encouraged. Employees are also encouraged to discuss their career interests with their Manager at any time. Open communication regarding career advancement promotes a positive working environment. Both internal and external candidates are granted equal consideration for available employment opportunities.
Overview:
Seeking a Software Engineer who thrives on solving complex technical problems in large-scale enterprise applications. This role is focused on investigating customer-reported issues, performing root-cause analysis, navigating complex Java codebases, and developing production-ready code fixes. The ideal candidate enjoys debugging challenging problems, working directly with customers, and delivering high-quality solutions that improve product stability and performance.
What you will do:
Defines, analyzes, and resolves customer escalations in a timely & accurate manner.
Proven ability to investigate and resolve complex customer escalations — with hands-on experience using AI tools (Claude Code, Cursor, GitHub Copilot) for log analysis, root cause identification, and defect diagnosis
Provides periodic updates to customers, co-workers & management on the status of outstanding issues.
Documents complex issue resolutions for both the customer & internal reference as needed.
Track record of delivering production code fixes end to end — from defect confirmation through AI-assisted patch development, automated test generation, code review, and release validation.
After gaining experience with the product, will have the opportunity to contribute with product enhancement development work.
Assists team members with complex issues to gain experience & exposure to more advanced problems.
Ability to navigate large, unfamiliar codebases quickly using AI tools — assessing defect blast radius and identifying the safest fix path with confidence.
Contributes, reviews & maintain knowledge base content and product documentation as needed
Will require periodic after hour / weekend coverage, done on a Pager rotational basis.
Other duties may be assigned.
What we are looking for:
2-5 yrs of software engineering.
Excellent communication (oral & written), analytical and troubleshooting skills.
OS experience in one or more areas of Linux, UNIX, and/or Windows.
Frameworks: Java, J2EE, Servlets, MDB, HTML, JNDI, Jax-RS, JMS, Junit, XML, JSON
Protocols: AS2/4, HTTP(S), FTP(S), SFTP, Rest/APIs, RNIF, EBICS
Cloud experience in one or more areas of AWS, Azure, Google, IBM, RedHat.
CI/CD: Maven, Docker, IBM Cloud, Kubernetes, Jenkins, GitHub
Database experience in one or more areas of Oracle and/or DB2 and/or MS SQL and/or MySQL
Ability to read and code through an Object Oriented Language, preferred Java.
Experience with JDBC, JDK, JVM stack traces.
Strong understanding & experience of executing Static & Dynamic scans, fixing vulnerabilities.
Aptitude to prioritize and handle multiple issues simultaneously.
Strong attention to detail and accuracy.
Ability to work independently in a fast paced environment.
Ability to function and contribute in a team environment.
AI Augmented Engineering & Debugging
o Demonstrated experience using AI assisted development tools (e.g., GitHub Copilot, Claude Code, Cursor) to accelerate debugging, root cause analysis, code remediation, and test generation within enterprise SDLC and security guardrails
Spec Driven & Agent Assisted Development Practices
o Hands on experience with spec driven or agent assisted development workflows, including translating problem statements into clear specifications, guiding AI tools to generate targeted code changes, and validating outputs through tests and reviews
#LI-GB1 #LI-Remote