Snr. Sales Engineer (Position located in Leeds or London, England)

A Snr. Sales Engineer handles complex sales engagements and often works with large or strategic accounts. They have a deep understanding of KnowBe4 products and industry, allowing them to handle sophisticated technical objections and design comprehensive solutions. Snr. Sales Engineers often mentor junior team members, contribute to sales strategies, and are involved in product feedback and education. They are expected to work independently and take a proactive role in driving sales opportunities forward.

Responsibilities:

Product Expertise:

Demonstrate comprehensive understanding of product features, benefits, and use cases across various industries

Articulate the product's technical architecture and integration capabilities

Design and present use cases/solutions for all standard and most complex scenarios

Sales Strategy and Execution:

Actively contribute to sales strategy discussions, offering technical perspectives

Coach teammates on technical and process issues

Develop and execute scoped evaluation plans for Proofs of Value (POVs)

Adapt presentation style based on audience's technical expertise and role

Technical Skills:

Efficiently resolve moderate technical issues with minimal guidance

Anticipate and proactively address common technical objections

Collaborate with other technical team members on complex issues

Customer Engagement:

Build and maintain strong relationships with prospects throughout the sales cycle

Effectively communicate KB4 use cases, value propositions, and applicable case studies

Tailor presentations to different audience types, highlighting relevant features and benefits

Business Acumen:

Possess solid working knowledge of sales processes, engagement workflow, and sales collateral

Navigate the sales cycle confidently, understanding each stage and its requirements

Engage in detailed conversations with directors and reps about sales strategy

Leadership and Mentorship:

Occasionally mentor people interested in pursuing Sales Engineering at KnowBe4

Take ownership of specific SE project

Competitive Knowledge:

Clearly articulate core differentiators versus top 3 competitors

Minimum Qualifications:

2 year degree or technical degree preferred

2-5 years of technical sales or sales engineering experience required.

Experience with Gmail and Google Docs

Experience with MS Office (Word and Excel)

Experience with web browsers (Chrome, Internet Explorer, etc.)

Strong technical background in cybersecurity or related field

Excellent communication, presentation, and problem-solving skills

Ability to work independently and lead complex sales engagements

Excellent verbal and written communications

Highly organized and result-oriented

Excellent time management and organization skills

Can demonstrate technical troubleshooting and analysis ability

Familiarity with security awareness concepts and mail environments

Can demonstrate integrity, accountability, respect and commitment

Strong collaborative and teamwork skills

Must be able to work with minimal supervision