Showroom Manager

Position Overview

The Showroom Sales Lead will manage all day to day activities related to the design center.  This position is primarily responsible for managing the inside sales team, and creating a successful experience for the customer.  The Showroom Sales Lead will directly and indirectly assist in generating slab selections of all UMI products.  Will focus on fabricators, designers, remodelers, and select builders as well as retail customers. Will also work showroom hours.

JOB RESPONSIBILITIES:

Manage the showroom team including but not limited to scheduling, training, coaching

Manage showroom team schedules

Responsible for the showroom including opening and closing

Working with Fabricators, Designers, Builders and their clients on coordinating design appointments and assist customer in slab selection with respect to style, location, and color

Maintaining the organization and appearance of the showroom

Resolve customer issues

Schedule training sessions as necessary

Enter orders into computer system, work with operations regarding order and delivery

Follow up to ensure customer satisfaction

Participate in floor rotation, including some Saturdays

Making sure showroom product selection is updated and efficient for customer and sales team use

ACCOUNTABILITIES AND PERFORMANCE MEASURES:

Maintain a high level of professionalism and positive attitude at all times

Team member and Customer Engagement

Attention to Detail

Well Organized

Sense of urgency

Accuracy in all processes

Follow up with all processes

Work environment & Physical demands

Ability to work inside and outside in both climate controlled and non-climate-controlled environments.

Business/professional dress attire, per established in the company’s handbook (see office attire policy)

Must be able to be on feet most of the day walking customers around the showroom as well as the warehouse.

REQUIREMENTS/EDUCATION AND EXPERIENCE:

3 - 5 years’ experience/hands-on knowledge within stone/quartz industry

Self-motivated, driven to close sales

Ability to communicate at all levels, both inside and outside of the Company

Computer literate; working knowledge of MS Office

Bilingual preferred (English/Spanish)

#CROffice