Service Delivery Specialist
What is the role
As a Service Delivery Specialist, you'll provide remote support for audiovisual and video conferencing systems, manage service requests, coordinate technicians and vendors, and ensure issues are resolved quickly while delivering excellent customer service.
The following include but may not be limited to the responsibilities of the Service Delivery Specialist:
Serve as the primary contact for clients and vendors regarding service, support, and warranty-related issues.
Provide remote troubleshooting and support for audiovisual and video conferencing systems.
Manage and track service requests through the ticketing system, ensuring timely resolution.
Coordinate technicians, vendors, and repair resources to deliver efficient service outcomes.
Process service orders, purchase orders, warranty claims, RMAs, and related documentation.
Maintain service contracts, records, and equipment documentation.
Assist with inventory management and identify potential sales opportunities.
Deliver exceptional customer service while ensuring compliance with company processes and standards.
Work Set-up / Work Schedule
Remote
Monday to Friday, 8:00 PM – 5:00 PM (EST) / 9:00PM – 6:00AM (PST)
Who we are looking for
Basic knowledge of AV equipment and video conferencing platforms
Strong computer skills and confidence using technology
Excellent written and verbal communication skills
Strong customer service and interpersonal skills
Perceptive and critical thinker with the ability to troubleshoot and resolve issues
Team-oriented but able to work independently when needed
Able to multitask, prioritize tasks, and work well under pressure
Adaptable and willing to learn new skills and technologies
Professional, reliable, and able to handle confidential information with discretion
Flexible adjust shifts when required
AV, Computer Science, or related certifications are a plus
Strong work ethic and a commitment to delivering excellent service
What we offer
Day 1 HMO + 1 free dependent
Health and Wellness Reimbursement Benefits
Sunlife Group Insurance
Company Salary Loans
Government contributions
Assistance with government loan payments
13th month pay
Night differential pay
Holiday pay (for hours worked on holidays)
Mandated Leaves
Work equipment provided