Sales Support Specialist

What is the role

As a Sales Support Specialist, you will play a key role in supporting our sales team by ensuring quotes, renewals, and procurement requests are processed accurately and efficiently. You’ll work closely with sales, vendors, and internal teams to help deliver a seamless experience for our customers while keeping sales operations running smoothly.

The following include but may not be limited to the responsibilities of the Sales Support Specialist:

Provide day-to-day administrative and operational support to the sales team.

Prepare and process customer quotes, orders, renewals, and associated documentation.

Manage license agreements, subscriptions, and license renewals through ConnectWise.

Coordinate procurement activities, including ordering, receipting, and product delivery.

Monitor stock levels, track stock movements, and assist with stock takes as required.

Liaise with suppliers to track orders, manage backorders, and maintain strong vendor relationships.

Assist customers and internal teams with warranty claims and product-related inquiries.

Maintain accurate customer, agreement, and sales activity records within ConnectWise.

Escalate pricing, delivery, or service issues to the relevant Account Manager.

Stay informed on current technologies, products, and industry trends.

Perform other duties as required to support the sales and operations teams

Work Set-up / Work Schedule

Remote

Monday to Friday, 8:00AM- 5:00PM Australian Time

Who we are looking for

2+ years of experience in Sales Support or similar role

Experience preparing quotes, renewals, and processing orders

Strong Microsoft Office and CRM/system skills

Excellent communication and customer service skills

Highly organized with strong attention to detail

Able to manage priorities and meet deadlines

Proactive, reliable, and a strong team player

Good problem-solving and numerical skills

Willing to learn and grow

IT industry exposure is a bonus

Relevant qualifications or vendor certifications are advantageous

What we offer

Day 1 HMO + 1 free dependent

Health and Wellness Reimbursement Benefits

Sunlife Group Insurance

Company Salary Loans

Government contributions

Assistance with government loan payments

13th month pay

Night differential pay

Holiday pay (for hours worked on holidays)

Mandated Leaves

Work equipment provided