Service Coordinator

DH Pace Company, Inc. in San Antonio aspires to hire a Service Coordinator who will effectively coordinate field employees. This individual will ensure that our services will meet or exceed the customer’s satisfaction. If you have experience dispatching or scheduling, this role might appeal to you!

Job Responsibilities:

Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing

Continually ensure technician’s schedules are cleared of completed job tickets and that open job tickets are in correct technician’s schedules for materials ordered, billing and voided tickets

Run, review and manage department reports to ensure department is meeting customer expectations and commitments

Assist with billing paperwork and meeting customer billing document requirements

Create and maintain service tickets to ensure service dates are met

Work with estimating team to provide service quotes when required

Aid field techs with technical/mechanical troubleshooting/problem solving

Provide accurate work orders and picking lists to the warehouse for inventory pulling

Other responsibilities as assigned

Qualifications:

Experience using Microsoft Office Suite

Experience in the door industry is a plus but not required

Experience in a dispatch or other high volume administration field is a plus

Must have excellent communication skills and focused on customer service

Must have good time management skills, be organized, and the ability to multi-task

Represent the company in a professional manner