General Manager
Overhead Door Company of Northeast Kansas™, a DH Pace Company aspires to hire a General Manager located in Topeka, Kansas. This position will have direct responsibly for leading, managing and profitably growing the Topeka market. If you have experience with operations, budgets, labor costs and profit and loss, take this opportunity to apply!
Job Responsibilities:
Manage day-to-day operations of Service and Install Departments.
Plan manage and implement schedules to meet daily customer commitments and ensure that the plan is properly executed.
Review workload and manpower to meet customer commitments in a cost-effective manner.
Ensure that install projects are completed timely, below budget and to the satisfaction of the customer.
Participate in the annual budgeting process for the Departments and the plan to execute.
Deliver return on sales that exceed your financial budget forecast for your assigned business unit(s).
Review monthly financial/operational reports and work with front-line managers to develop action plans to improve.
Improve individual performance of the field force you manage through daily, monthly and yearly performance reviews
Improve safety performance by complying with all aspects of our safety program and consistently emphasizing safety to your team through your words and action
Improve warranty performance by conducting root cause analysis and developing and implementing plans to reduce the numbers of warranties and the associated costs.
Improve Customer survey scores and response rates over prior year results by (1) consistently emphasizing the importance great customer service and actively coaching it (2) consistently recognizing employees who deliver great customer service (3) Quickly and consistently repairing relationships where customers give us low scores while making the needed improvements in people and processes to help ensure better service in the future.
Will evaluate and make suggestions to improve operational processes and procedures
Will assist with hiring, training and developing new employees
Leading effective field force meetings
Other duties as assigned
Qualifications:
Bachelor’s degree preferred
Minimum of five (5) years’ experience managing personnel; preferably with a Service Organization
Must possess a Valid Driver’s License
Possess an ability for technical applications, mechanical systems and problem solving
Experience conducting meetings with exempt and non-exempt personnel
Experience hiring, training, developing and conducting annual performance reviews
Must enjoy a high level of activity in a hands-on environment where there is an emphasis on meeting deadlines and providing unmatched customer service
Travel on occasion to customer job sites and quarterly for senior management meetings
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