Service Advisor
Service Advisor – Charles Hurst Belfast Land Rover
Contract Type: Permanent, Full Time
Salary: Basic Salary £29,000 per annum plus up to £6,000 bonus opportunity
Working Hours: Monday–Thursday 8am–5.30pm, Friday 8am–5pm, Saturday 9am–1pm on a rota basis
Charles Hurst Belfast Land Rover is seeking an experienced and customer‑focused Service Advisor to join our Aftersales Team. This is a fantastic opportunity for someone who thrives in a fast‑paced environment, enjoys leading by example, and is passionate about delivering an exceptional customer experience.
As a Senior Service Advisor, you will play a key role in the smooth running of our Aftersales operation. You’ll support the wider team, help drive performance, and ensure our customers receive the highest standard of service from the moment they arrive. You will report directly to our Aftersales Manager, who will support your continued development alongside our in‑house brand training and progression pathways.
This is an exciting opportunity for someone ready to take the next step in their career within a respected brand and a supportive team environment.
Responsibilities
Managing customer bookings for MOTs, servicing, and repair work
Providing clear advice on warranty coverage and identifying opportunities to upsell additional products or services
Coordinating with the Aftersales team to schedule work efficiently based on workshop capacity and call volumes
Handling a high volume of customer interactions across phone, email, and online booking platforms
Keeping customers updated on progress, turnaround times, and any additional work required
Maintaining accurate customer records and ensuring all systems are updated promptly
Supporting junior team members and contributing to a positive, high‑performing service environment
Skills and experience required
Previous experience as a Service Advisor within the automotive industry, ideally at senior or advanced level
Strong communication skills with the ability to build rapport quickly
Confidence in explaining technical information in a clear and customer‑friendly way
Experience using Kerridge/ADP or similar dealer management systems
A proactive, organised approach with the ability to work independently and as part of a team
A genuine passion for customer service and the automotive sector