Service Advisor

Service Advisor – Bodyshop

NI Carsmetic

Salary : £29,000 plus bonus up to £6,000. OTE £35,000 per annum

Contract: Permanent, Full‑Time

Due to a promotion there is now an opportunity for a Service Advisor at NI Carsmetic . This role is central to delivering a smooth customer journey, accurate job management and strong communication between the workshop, estimators and front‑of‑house.

Key Responsibilities

Manage customer enquiries, estimates, bookings and repair updates

Provide clear explanations of repair work, timelines and costs

Liaise closely with the Workshop Controller and technicians to ensure accurate job progression

Oversee daily workflow, ensuring jobs are correctly allocated and customer expectations are managed

Handle insurance‑related communication, authorisations and documentation

Maintain accurate records, job cards and system updates throughout the repair process

Support the Bodyshop Manager with CSI, customer communication standards and operational improvements

Ensure customers receive timely updates and a seamless experience from drop‑off to collection

Assist with quality checks and final handover where required

What you’ll bring

Strong experience in a Bodyshop or accident‑repair customer‑facing role

Excellent communication skills with the ability to explain repair processes clearly

Confidence managing high‑volume workloads and multiple repair stages

Strong organisational skills and attention to detail

Ability to work collaboratively with technicians, estimators and workshop control

A customer‑focused mindset with a commitment to delivering high standards

Experience with Bodyshop systems, estimating platforms or insurance processes (advantageous)

As Service Advisor, you’ll be the link between customers, the workshop and the wider Bodyshop team. Your communication, organisation and leadership will directly influence customer satisfaction, workflow efficiency and the overall performance of NI Carsmetic