Senior UX Writer

About the Role We're looking for a Senior UX Writer to shape clear, empathetic, and effective in-app copy for our client, a leading mobile banking app. You'll help improve customer experience, meet user needs, and support business goals through thoughtful, data-informed writing.

Responsibilities

Develop and implement UX copy for new features and user onboarding (Ukrainian and English)

Analyze existing functionality and propose improvements through microcopy optimization

Gather, analyze, and systematize copy requirements from stakeholders (Product Owners, business analysts, legal team)

Build and maintain a unified Tone of Voice and glossary/guidelines for the app

Prepare copy specifications for the development team

Monitor the market and track global UX writing best practices

Use analytics tools and conduct research to evaluate copy effectiveness

Collaborate cross-functionally with design, engineering, legal, and marketing teams

Requirements

Higher education in philology, journalism, marketing, sociology, communications, or related field

3+ years as a UX writer or product copywriter in a product IT company or banking sector

Strong understanding of mobile product development processes and UX/UI design

Experience testing hypotheses around product copy

Experience with analytics/metrics to evaluate interface copy

Knowledge of Agile methodologies

Strong communication and cross-functional collaboration skills

Fluent, flawless Ukrainian (business style, grammar)

Advanced-level English

Nice to Have

Banking/fintech experience

Basic understanding of APIs and integrations

Experience launching new products from scratch

Figma skills

Key Competencies

Strategic thinking, results orientation, customer focus

Data analysis (A/B testing copy)

Commercial/product thinking

Effective communication with stakeholders