Senior Technical Support Engineer, Kasten
We invest heavily in making our products simple to use; we do the same for our team to help them be successful. Our goal is to provide a world class product and support experience to our customers. We are looking for focused individuals who are passionate about working with our customers to not only resolve their issues but committed to their overall success. You will be responsible for guiding our customers on their path to success with K10. We want you to provide a customer experience that leaves them with a smile, even when things do not go right.
We are now looking for a Senior Technical Support Engineer for Kasten.
What You’ll Do
Effectively work across organizations including engineering, sales, and product management teams
Contribute to technical documentation such Knowledge Base, Best Practices, Blogs, White Papers, etc., based product features, customer issue root cause analysis and internal findings
Enhance customer experience by identifying, recreating, and tracking customers issues for faster and accurate resolution
Enhance product adoption by identifying, logging, and tracking product features and enhancements reported by customers
Participate in weekend and holiday coverage rotation
Ability to manage time efficiently, balancing tasks and priorities
What You’ll Bring
3+ years of related technical and customer facing experience
Excellent communication skills in both oral and written form
Strong understanding and experience with networking, cloud, virtualization, backup, and recovery concepts
Experience in Linux administration
Experience with Docker and Kubernetes management
Foundation knowledge of bash or similar Linux scripting languages
Experience with software development life cycles and upgrade patterns
BS or MS degree in Computer Science, Engineering related program or equivalent experience in related field
Bonus Skills
Experience with managed solutions such as: OpenShift, PKS, Rancher, Google GKE, AWS EKS, etc. and VMware administration
Worked in public cloud infrastructure including AWS, Azure, and Google Cloud
Kubernetes certifications (CKA or CKAD)
Previous startup experience
What You’ll Get
Comprehensive Health Coverage – Fully employer-paid medical, dental, and vision insurance for employees and eligible dependents, including virtual care services
Wellbeing & Mental Health Support – Access to an Employee Assistance Program (EAP) that includes confidential therapy sessions, plus legal and financial counseling services
Financial Protection Benefits – Company-provided life and disability insurance to help support employees and their families
Paid Time Off & Global Recharge Days – Vacation time, statutory holidays, and additional company-wide VeeaMe Days dedicated to rest, wellbeing, and self-care
Family-Friendly Leave Programs – Competitive maternity, paternity, adoption, and other leave benefits that support employees through important life moments
Give Back to Your Community – Employees receive paid volunteer time each year through the Veeam Cares program
Please note: The position is based in San Jose, Costa Rica. If the applicant is permanently located outside of Costa Rica, Veeam reserves the right to decline the application. All applications must be submitted in English.
#LI-FT
#LI-HYBRID