Senior Technical Support Engineer
Why You’ll Love This Role
Cribl is seeking Technical Support Engineers to ensure customer success by providing enterprise-level support to our customers and partners. We are a fast-growing, remote-first company with a mission to unlock the value of all observability data. At our core, we believe in shipping phenomenal products and doing good by our customers and communities. We provide our customers with a new and unprecedented level of observability, intelligence, and control over their real-time data. We're backed by Sequoia and CRV, and our products are deployed in some of the largest organizations in the world processing 100s of TB and PB of IT & Security data, and managed by Site Reliability Engineers, System Engineers, and Technical Operations teams.
In this role, you will be joining a highly technical and collaborative team that is committed to shipping high quality software and enjoying all the goat gifs the internet has to offer. The ideal candidate for this role has a mixture of strong technical chops, an innate desire to help customers, and a natural affinity for collaboration.
As An Active Member Of Our Team, You Will…
Develop a deep technical understanding of Cribl Stream and our other products
Provide extraordinary technical support to our Enterprise customers and across various channels such as Slack, email, online meetings, etc.
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Follow standard procedures for reproducibility and escalation of unresolved issues to the appropriate internal teams
Provide prompt and accurate feedback to customers, set achievable expectations, and ensure proper recording and closure of all issues
Provide and document knowledge in the form of knowledge base tech notes, articles and participate in real-time forums (e.g., Slack) for real-time questions
This position will require stand-by, on-call, or off-hours duties
If You’ve Got It - We Want It
BS degree in Computer Science or similar degree, or equivalent work experience
5+ years' experience supporting enterprise customers or working hands-on with distributed systems
Passionate about working on complex technical issues
Expert-level troubleshooting, problem-solving skills, and critical thinking
Excellent client-facing skills, excellent written and verbal communication skills
Experience with Linux, AWS, Azure, and Networking
Bonus Points/Preferred Qualifications:
Experience with Splunk, Elasticsearch, LogStash and/or other related observability technologies
Regex and JavaScript experience is a Plus
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The salary for this role is dependent on geographic location and will be based on the individual candidate's job-related knowledge, skills, and experience.
In addition to base salary, for sales and some sales-adjacent roles, employees are eligible to earn incentive compensation (commission). For all other roles, employees are eligible to participate in the Cribl Corporate Bonus Program.
In addition to a competitive salary, Cribl also offers a generous benefits package which includes health, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(k), and equity.
Base Salary Range
$90,000—$141,000 USD