Senior Technical Account Manager
About the role
As a Senior Technical Account Manager, you’ll be the named technical owner for the mission-critical workload that anchors a strategic enterprise customer’s Vercel relationship, across a portfolio of concurrent accounts. You’ll work as a peer to customers’ VPs of Engineering and CTOs, take over the post-sales technical relationship from the Solutions Architect through a structured handover, and coordinate every Vercel team on the account, including Support, Engineering, Product, and Sales. Customers buy this engagement, so success is measured by renewal: your proactive architecture and cost work should be worth more than what the customer pays for it. The role has no on-call rotation, no production code, and no sales quota. This is a hybrid role with 3 in-office days per week in London or Berlin.
What you’ll do
Own the post-sales technical relationship for a portfolio of enterprise accounts, running weekly calls, monthly and quarterly business reviews, and an annual roadmap workshop
Co-own each account with the Account Executive: you own the technical relationship and the technical case for renewal
Take ownership of escalated incidents and recurring patterns, driving post-mortems, root-cause analysis, and remediation roadmaps, and respond to P1 and P2 escalations within 4 business hours
Run proactive architecture reviews, technical risk mapping, cost and usage optimization, and pre-launch readiness assessments
Scope and coordinate Forward Deployed Engineering, audits, workshops, and Professional Services projects on your accounts, and relay customer needs to Product and Engineering
What you need
5+ years in a customer-facing technical role at a platform, infrastructure, or developer tools company (TAM, Solutions Architect, Developer Success, Field Engineer, or technical consultant), owning strategic customer relationships including QBRs and renewals
Ran a technical platform at scale in a customer-facing role, with fluency in CI/CD pipelines, preview environments, release mechanics, and cost and performance patterns
Production architecture experience on AWS, GCP, or Azure
Ramped quickly on an unfamiliar technical product and earned customer trust
Can write a one-page executive summary of a complex technical situation for customer leadership
Willing to travel 4 to 8 times per year to customer offices, generally in-region
Bonus if you
Worked as a Technical Account Manager at a hyperscaler, infrastructure platform, or developer tools company
Built AI agents with the Vercel AI SDK, MCP servers, or similar frameworks
Run an annual roadmap workshop or Well-Architected Review-style engagement with an enterprise customer
Benefits:
Competitive compensation package, including equity.
Inclusive Healthcare Package.
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
Flexible Time Off.
We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.