Senior Solutions Architect

Responsibilities:

Lead scoping and discovery sessions with sales and client teams to gain a deep understanding of business requirements

Engage with clients to architect solutions that best meet needs including offering best practice recommendations, on-the-fly solution suggestions and relevant lines of questioning that may not have been prepared in advance of the conversation

Create accurate Statements of Work and proposed solutions that encompass all requirements, deliverables, schedules, tasks, and pricing

Partner closely with Talkdesk’s product, implementation and sales teams to identify issues, close gaps and continuously improve SOWs and the SOW process

Gain a deep level of product knowledge and partner closely with product and engineering teams to identify product gaps and place new features & products on the roadmap

Partner with sales, product, and engineering to help prioritize products and features based on client needs

Effectively translate client requirements and program characteristics to internal stakeholders. Ensure the client’s goals align with Talkdesk’s product offering and implementation methodology.

Help build out department methodology and tools to improve quality and efficiency

Leverage strong technical acumen to identify process improvements and technical solutions

Requirements:

3–5 years of experience in Professional Services or Consulting, or 5+ years of IT project management experience in a SaaS environment

Experience in CCaaS and UCaaS solutions

Software implementation or coding experience is a plus

Familiarity with creating and managing Web Services (REST/SOAP/WSDL)

Strong consulting mindset with the ability to communicate technical concepts to stakeholders of varying backgrounds and skill levels

Passion for problem-solving and a demonstrated ability to understand evolving technologies

Excellent verbal and written communication skills, with strong attention to detail

Mature demeanor, positive attitude, and ability to handle client interactions with discretion and professionalism

Ability to work cross-functionally in a fast-paced environment

Experience with Salesforce or other CRM systems is preferred

Fluency in English is required; additional European languages are a plus