Senior Software Engineer – Customer Platform Engineering

About the Role:

We are building a new engineering team focused on handling high-priority customer needs and operational escalations while protecting the broader engineering organization from disruption.

The Customer Platform Engineering (CPE) team addresses urgent investigations, customer-blocking issues, executive requests, and rapid solution development that require immediate engineering attention. This team ensures that core engineering groups can remain focused on roadmap delivery while critical issues are resolved quickly and effectively. Members of this team act as experienced generalists who can move across systems, diagnose complex problems, and coordinate with multiple teams to deliver solutions under time pressure. This role is ideal for engineers who enjoy solving ambiguous problems, working across the stack, and delivering high-impact solutions in fast-moving situations.

Responsibilities:

Triage and resolve urgent customer escalations and production issues

Investigate complex system behavior and diagnose cross-service problems

Develop rapid prototypes and proofs of concept to address customer needs

Support pre-sales engineering with technical validation and feasibility analysis

Respond to high-priority internal requests requiring rapid engineering response

Coordinate with multiple engineering teams to unblock critical work

Implement targeted fixes and document findings for long-term product improvements

Identify systemic issues and recommend structural improvements to core engineering teams

Contribute to internal tooling, runbooks, and operational processes that improve response time and reliability

Leverage modern AI engineering tools to accelerate investigation, debugging, and solution development

Scope of Work:

This team focuses on rapid response and targeted engineering execution rather than long-term product ownership. The role will primarily involve:

Urgent investigations

Customer-blocking issues

Cross-team coordination

Rapid solution development

Qualifications:

6+ years of software engineering experience

Strong proficiency in GoLang and/or Python

Strong troubleshooting and debugging skills across distributed systems

Ability to quickly understand and work within unfamiliar codebases

Experience working across multiple layers of the stack (backend, frontend, infrastructure, APIs, data systems)

Strong communication skills and ability to coordinate across teams

Comfortable working in high-priority, time-sensitive situations

AI & Developer Productivity

Proficiency using modern AI-assisted development tools (e.g., Claude, Copilot,

ChatGPT, or similar) to accelerate coding, debugging, and investigation

Ability to effectively prompt, validate, and integrate AI-generated solutions while maintaining strong engineering judgment

Experience incorporating AI tooling into engineering workflows to improve speed and operational effectiveness

Preferred:

Experience supporting enterprise SaaS products

Experience with production incident response or escalation engineering

Familiarity with cloud platforms and modern infrastructure (e.g., Kubernetes,

AWS, GCP)

Employee Benefits

Our competitive benefits packages are designed to support our employees' well-being, both at work and at home.  Our US based employees enjoy:

Competitive compensation with equity and 401k

Comprehensive healthcare with dental and vision coverage

Flexible paid time off and paid holiday time off

12 weeks of new parent or family leave

Personal and professional development resources

For more details on our US benefits, or for information on our international benefits, please see here.

Pay Transparancy

Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location, as well as the knowledge, skills and experience of the candidate. In addition to a competitive base salary, this position is eligible for equity awards and may be eligible for sales commission or incentive compensation based on the role or function within the company.

At Obsidian, we are proud to be an equal-opportunity employer. We value diversity and hire for talent, passion, and compassion. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization.  If you have a need that requires accommodation, please contact accommodations@obsidiansecurity.com

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Base Salary Range

$226,000—$253,000 NZD