Senior Service Desk Technician

The Opportunity:

We are looking for a Senior Desktop Technician who will be responsible for delivering seamless and secure end-user computing experience across a hybrid enterprise environment. This role blends advanced technical troubleshooting, ServiceNow administration, and cross-functional collaboration with a strong emphasis on mentoring and continuous service improvement. The ideal candidate will thrive in a fast-paced, evolving IT landscape and demonstrate a passion for operational excellence and user satisfaction.

As a key member of the IT team in the IS department, you will make significant contributions to our team with accountability for the following:

Provide Tier II/Tier III support for end-user devices, operating systems (Windows/Mac), and enterprise applications.

Lead complex troubleshooting efforts related to hardware, software, user access, and performance issues.

Administer and support platforms such as Microsoft 365 (Exchange, Teams, OneDrive,), Egnyte, Smartsheets, DocuSign, Confluence.

Support identity and access services through Azure SSO, SCIM, and MDM.

Maintain accurate asset records and participate in lifecycle management initiatives.

Act as a technical mentor and escalation point for junior technicians and helpdesk staff.

Create and maintain documentation, guides, and best practices for internal use.

Work closely with infrastructure, network, and security teams on cross-functional initiatives.

Participate in desktop solution lifecycle management, including image creation, patching, deployment, and automation scripting.

Rapidly acquire proficiency in new systems, tools, and platforms.

Participate in rollouts and pilot testing of new applications, hardware, or infrastructure.

Balance multiple competing tasks and priorities effectively.

Required Skills, Experience and Education:

3+ years of experience in desktop support or end-user computing roles within a medium-to-large enterprise.

Strong hands-on experience with Hybrid Active Directory / Azure AD.

Knowledge of Microsoft 365 Suite, especially Exchange Online, Teams, OneDrive, and applications.

Experience managing endpoints through Intune and JAMF.

Strong analytical and problem-solving skills with proven experience handling escalated technical issues.

Excellent verbal and written communication skills; able to explain technical concepts to non-technical users.

Experience creating user guides, documentation, or training materials for technical audiences.

Working knowledge of Windows and MacOS environments, network protocols, cybersecurity best practices, and remote support tools.

Ability to work both independently and as part of a collaborative, cross-functional team.

Preferred Skills:

Basic scripting experience (PowerShell, Python, or similar).

Understanding of security and network fundamentals (VPN, firewalls, endpoint protection, VLANs).

Initiative and enthusiasm for continuous service improvement.

Strong organizational and time management skills.

IT certifications such as CompTIA A+/Network+/Security+, Microsoft 365, or Azure Fundamentals.

#LI-YG1 #LI-Remote

The base pay salary range for this full-time position for candidates working onsite at our headquarters in Redwood City, CA is listed below. The range displayed on each job posting is intended to be the base pay salary range for an individual working onsite in Redwood City and will be adjusted for the local market a candidate is based in. Our base pay salary ranges are determined by role, level, and location. Individual base pay salary is determined by multiple factors, including job-related skills, experience, market dynamics, and relevant education or training.

Please note that base pay salary range is one part of the overall total rewards program at RevMed, which includes competitive cash compensation, robust equity awards, strong benefits, and significant learning and development opportunities.

Revolution Medicines is an equal opportunity employer and prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital status, medical condition, and veteran status.

Revolution Medicines takes protection and security of personal data very seriously and respects your right to privacy while using our website and when contacting us by email or phone. We will only collect, process and use any personal data that you provide to us in accordance with our CCPA Notice and Privacy Policy. For additional information, please contact privacy@revmed.com.

Base Pay Salary Range

$106,000—$132,000 USD