Senior Resource Manager
The Role
You'll lead day-to-day staffing, placing the right digital talent on the right projects so both the work and the people succeed. Working with Production and Operations, you'll look past what a brief asks for to understand what the project actually needs, then cast for it based on three things: the type of person, the activities they'll perform, and the outcome expected.
You don't need a Resource Manager title to be a great fit. If you're a Project Manager, Producer, or Ops specialist who enjoys the talent-matching puzzle more than running timelines end to end, this role is a strong next step.
What You'll Do
Casting & Intake
Partner with Production and Ops to turn client briefs into clear talent requirements.
Staff for skills and versatility, not job titles, favoring multidisciplinary talent who can work across mediums.
Balance critical client work with growth opportunities for our people.
Capacity Planning
Solve daily staffing challenges, including last-minute requests, shifting timelines, and competing priorities, while protecting quality and team well-being.
Build and grow talent pipelines across Latin America.
Keep capacity and allocation data accurate and up to date.
Utilization & Budget
Monitor rosters to hit utilization goals, reducing bench time while preventing burnout.
Optimize external spend, and bring in vetted freelancers quickly when needed.
Manage freelance contracts and partner with Finance on budgets and onboarding.
What You Bring
4+ years in a digital agency, in resource management, project management, production, or creative operations.
Strong understanding of the digital production lifecycle and its disciplines, such as Motion, UX/UI, Strategy, QA, Copywriting, Development, and AI.
Ability to read a brief or SOW and estimate the talent and effort it requires.
Experience with resource management tools (Smartsheet, Mavenlink, 10,000ft, or similar).
Comfort with utilization data and forecasting to support staffing decisions.
Knowledge of the LATAM digital talent market; a trusted freelance network is a plus.
Clear, confident communication in English, both written and spoken.
How You Work
Big picture and fine detail: You see the full pipeline and individual schedules at once, and anticipate bottlenecks.
Diplomatic: You negotiate well with senior producers and creative leads, and offer strong alternatives when the first choice isn't available.
People-first: You know your talent's strengths, ambitions, and limits, and staff with that in mind.
Clarity from ambiguity: You find the real need behind a vague request.
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