Senior Manager, Site Reliability Engineering
Okta authenticates, authorizes, and provisions millions of users a day. Internally, TDI Infrastructure Engineering runs the platforms that our own engineering and business teams build on — hosted on AWS, increasingly Kubernetes-native, and expanding fast to support AI-driven internal workflows. We're looking for a Senior Manager, Site Reliability Engineering to help us lead the Dublin team and evolve Site Reliability Engineering from a traditional operations model into a true Platform as a Service (PaaS) organization.
As the Senior Manager, Site Reliability Engineering for our Dublin/EMEA team, you will be the organizational and operational leader on the ground - setting strategic direction for our regional engineering hub, driving operational rigor and team execution, and partnering with engineering leaders and Principal/Staff engineers on our US and India teams to keep our global platform strategy coherent. You'll report to the Director of Infrastructure Engineering, and lead a growing team that includes Staff, Senior, and mid-level SREs.
What you'll be doing
Leading the Dublin/EMEA Site Reliability Engineering team responsible for the architecture, availability, and evolution of our Kubernetes platform in close coordination with counterparts in the US and India
Driving the strategic roadmap and organizational delivery of self-service platform capabilities, golden paths, and self-healing patterns that empower internal teams to ship and operate autonomously
Directing team execution and operational readiness to host AI-driven internal workflows reliably at scale — model serving, GPU scheduling, and orchestration infrastructure
Serving as an operational escalation point for the hardest, highest-ambiguity reliability problems, cross-regional incidents, and platform scaling challenges
Overseeing EMEA participation in a follow-the-sun on-call rotation shared with SRE teams in the US and India, driving blameless postmortem culture and systemic remediation
Establishing and enforcing organizational standards for SLIs/SLOs, error budgets, operational readiness reviews, and on-call health across engineering groups
Championing modern SDLC and GitOps practices for infrastructure-as-code, ensuring robust CI/CD maturity, compliance, and safe release automation
Hiring, retaining, and developing diverse engineering talent across all levels, mentoring technical leaders, and providing transparent career progression paths
Partnering with product engineering, security, and enterprise architecture leaders to align infrastructure initiatives with broader reliability, compliance, and business roadmaps
Representing the Dublin/EMEA region in global platform leadership forums, driving shared engineering culture and operational consistency across distributed teams
What you'll bring to the role
8+ years of total experience in Site Reliability Engineering, Platform Engineering, or Infrastructure Engineering, with 3+ years in formal people management
Demonstrated track record of leading teams that operate Kubernetes platforms and large-scale cloud-native environments in production
Proven experience managing mission-critical internal infrastructure platforms running in public cloud environments, preferably AWS
Strong background guiding teams in modern cloud-native architectures, infrastructure-as-code (Terraform), and enterprise CI/CD delivery pipelines
Experience leading infrastructure initiatives or teams supporting AI/ML workloads, agentic pipelines, GPU scheduling, or inference orchestration
Deep familiarity with modern observability tooling and telemetry platforms (Grafana, Splunk, APM, or equivalent) to govern platform health and SLA accountability
Demonstrated ability to influence platform strategy, resolve cross-functional misalignment, and collaborate effectively with executive stakeholders across global regions
Outstanding verbal and written communication skills, with proven ability to build high-trust engineering culture, drive accountability, and manage organizational change
Computer Science degree or related technical field, or equivalent practical experience
Extra credit if you have experience in any of the following
Leading organizational transformations from traditional operations/DevOps models into dedicated "platform as a product" and internal developer platform teams
Operational oversight of infrastructure powering AI agent orchestration, vector databases, model routing, or GPU cluster optimization
Multi-cloud infrastructure governance and operational models (AWS plus Azure or GCP)
Driving organizational adoption of service mesh architectures (Istio, Linkerd) or enterprise GitOps frameworks (ArgoCD, Flux)
Kubernetes certifications (CKA, CKS, CKAD) or equivalent advanced cloud architecture credentials
Overseeing the operation, governance, or scaling of enterprise-grade SCM and developer tooling platforms (GitHub, GitLab, or equivalent)
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