Senior Manager, Fraud Operations
About the Role
Engine is building a dedicated Risk function and looking for a Sr. Manager, Fraud Operations to lead it on the front lines. You'll own fraud operations across Engine X card, application fraud, and Engine's travel marketplace — building the team, establishing the playbooks, and surfacing the intelligence that drives risk policy. This is the foundational fraud leadership hire as Engine scales.
What You'll Do
Lead and develop a team of Fraud Analysts, setting investigation standards, documentation quality, and performance expectations
Establish fraud classification and labeling infrastructure — define the taxonomy, standardize case documentation across the team, and ensure accurate tracking of fraud types for reporting and Data Science model training
Build and maintain investigation playbooks and SOPs across fraud types: card fraud, application fraud, Early Fraud Warning (EFW) alerts, and coordinated fraud rings
Design fraud detection controls in partnership with Product and Engineering, including application-stage signals and post-approval monitoring
Own weekly fraud intelligence reporting to Director, Risk and CFO — pattern observations, P&L impact, and recommended policy actions
Partner with Legal/Compliance on escalation of coordinated fraud events and regulatory documentation
Coordinate with Credit Underwriting on application fraud signals and with Member Support on high-severity card fraud cases
What We're Looking For
7+ years of relevant experience
Card fraud operations experience — credit, prepaid, or gift card (not just ACH or marketplace fraud)
People leadership — managing investigators or analysts
SEON or equivalent fraud detection platform
Salesforce case management
BSA/AML familiarity
Familiarity with KYB outputs and how to read them for fraud signals
Strong written communication — ability to escalate fraud patterns to leadership with clarity and impact
CFE (Certified Fraud Examiner) strongly preferred; CAMS (Certified Anti-Money Laundering Specialist) a plus
Fintech, travel, or multi-product marketplace experience a plus
Applications for this role will be accepted through 12/29/2026 or until the role is filled. We encourage you to apply early, as we may begin reviewing applications before the deadline.
Compensation
Our compensation packages are based on several factors, including your experience, expertise, and location. In addition to a competitive base salary, total compensation may include equity and/or variable pay (OTE). Your recruiter will share your complete compensation package as you move through the process.
Base Pay Range
$95,370—$132,000 USD