Senior, Insurance Claims Specialist

About the Team

DoorDash's Risk & Insurance team protects and strengthens our business by developing innovative insurance programs and operational strategies that support millions of deliveries worldwide. We partner across Product, Engineering, Legal, Finance, Data Science, and Operations to manage risk, improve customer outcomes, and enable the continued growth of one of the world's largest local commerce platforms.

As DoorDash continues to scale globally, Insurance Claims Operations is evolving through artificial intelligence, automation, and digital transformation. Our organization is reimagining how claims are managed by leveraging technology to automate routine work, enhance operational decision-making, and create scalable solutions that improve efficiency while maintaining exceptional customer experiences.

About the Role

DoorDash is seeking a Senior Claims Specialist, Insurance Claims Operations to serve as the team’s go-to expert for assessing risk and managing our highest-severity, most sensitive claims through to closure.

This role is responsible for assessing risk and severity on the most difficult cases, taking ownership of high-severity escalations, mentoring Claims Specialists, and coordinating closely with cross-functional teams across Legal, Risk & Insurance, Actuarial, and Quality Assurance. You'll utilize, help build, and scale AI-enabled tools and workflows across the team, bringing an extremely solution-oriented mindset to how the team adopts change, and contributes to training materials and process improvements based on your hands-on claims expertise.

This is an ideal opportunity for someone who is extremely solution-oriented and enjoys assessing risk, managing high-severity cases through to closure, sharing their expertise with others, and helping the team navigate change with a positive mindset in a fast-paced, technology-driven environment.

This position will report to a Supervisor, Insurance Claims Operations and is remote. Onboarding takes place Monday through Friday during the first 4–6 weeks. After onboarding, the regular work schedule may fall on Monday through Saturday between 7:00 a.m. and 7:00 p.m., based on business needs.

You're excited about this opportunity because you will

Assess risk and severity on the most complex or sensitive incidents, applying operations expertise to recommend next steps.

Take ownership of high-severity escalations, coordinating closely with cross-functional partners - including Legal, Risk & Insurance, Actuarial, and Quality Assurance - to keep the most difficult cases moving and ensure the right people are involved at the right time.

Serve as a go-to resource and subject matter expert for Claims Specialists.

Spot patterns and root causes across incidents, and surface process, policy, or workflow gaps to your Supervisor and the broader Claims Operations team.

Utilize, help build, and scale AI-enabled tools and automation, providing frontline feedback that shapes how they roll out to the wider team.

Support quality by reviewing case work, sharing feedback, and helping close skill gaps on the team.

Contribute to training materials, playbooks, and process documentation based on hands-on claims experience.

Bring an extremely solution-oriented mindset to process, tool, and policy changes, helping the team navigate change with positivity.

We're excited about you because…

4+ years of hands-on claims operations experience (e.g., bodily injury, property, Commercial Auto, General Liability, or Workers' Compensation), including experience assessing risk and severity on high-value or sensitive claims.

Strong risk-assessment skills - able to judge severity and exposure quickly, and know when and how to escalate.

Experience mentoring or informally guiding less experienced Claims Specialists.

Strong analytical and problem-solving skills, with the ability to identify root causes and recommend corrective action.

Comfortable utilizing, building, and scaling AI-enabled tools and automation, and providing feedback that improves them.

Strong written and verbal communication skills, including with external carrier and TPA partners.

Ability to handle sensitive and confidential information with discretion.

An extremely solution-oriented mindset - leading with positivity and helping others adjust to change rather than resist it.

Applications for this position are accepted on an ongoing basis

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.

For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$82,300—$121,000 USD