Senior Infrastructure Manager (Cloud Hosting )
Final title/compensation will be determined by how your interview weighs against our core competencies during your interview cycle. This position is contingent based on contract award.
Position summary
You will work on cross-functional teams to build scalable systems for our government -- designing, implementing, and delivering services that millions of Americans depend on. You care deeply about working on technology that improves people's lives, but don't think technology is always the answer. You are passionate about building large-scale systems that are inclusive, well-designed, fast, scalable, and secure, and you'll help set high standards for our teams in terms of simplicity, empathy, and accessibility.
The Senior Infrastructure Manager for Cloud Hosting runs the hosting workstream for a program delivered by several vendors: environments, releases, SaaS tenancy, cloud costs and the hosting SLA. You'll oversee a partner team that builds and operates the infrastructure, work hands-on with them in Terraform and AWS, and potentially manage the help desk engineers on your team. You also set the observability standard every delivery team builds toward.
What you’ll do
Manage the hosting workstream across environments, releases and SaaS tenancy for several platforms
Oversee a subcontracted partner team through the infrastructure build, hosting, release management and CI/CD pipeline, incident response, and system monitoring and alerting
Work hands-on in Terraform and AWS operations alongside the partner team
Own the release calendar and coordinate releases across several delivery teams
Manage cloud costs with the program's FinOps lead and report on the hosting SLA to the client
Set and implement the observability standard every team builds toward
Potential to be the people manager for the help desk engineering team
Required skills
8+ years in technology delivery, with 4+ managing a hosting or managed services workstream
Managed environments, releases, partner engineers and SaaS tenancy across several platforms
5+ years running production infrastructure on AWS with Terraform, including IAM, networking, Kubernetes or ECS, and monitoring, hands on
Owned cloud cost management and an SLA report to client stakeholders
Preferred skills
Experience as the people manager
FinOps practice
Amazon Connect, Salesforce and Microsoft Dynamics tenancy experience
Release management across several teams
Experience delivering software for a government or public benefits program
Compensation
$135,900—$153,000 USD