Project Manager
Position summary
You’ll manage the support of a mid-large scale product, working closely with our engineers, designers and government partners to triage issues and distill them into clear, actionable tickets for the team. You'll be available to tackle Priority one issues as they arise. You'll also work with the team to continually improve on our response and support of the system and build close working relationships with a variety of people, including engineers, client stakeholders, and partner vendors.
You think holistically and understand how the details of the project fit into the bigger picture, and take pride in working through highly ambiguous situations to deliver value to users. You have a strong bias towards action when faced with incomplete information, and communicate transparently to build consensus internally and externally.
What you'll do
Work directly at the intersection of government and the Nava team to manage our sprint process, estimate our efforts, triage incidents, manage expectations, and track and communicate progress as well as remove blockers when needed
Proactively build relationships with stakeholders and other contractors
Understand the team’s objectives, systems, and capabilities in order to make decisions about project priorities and to help resolve issues
Coordinate multiple contractor teams to bring alignment to large ecosystems and create holistic success for everyone
Accurately report risks, successes, progress, and failures
Manage the team’s velocity and continually improve our processes for organizing ourselves and our work
Demonstrate a passion for learning, embrace change, and ask insightful questions particularly about business needs and IT capabilities
Required skills
5 years of experience as a Project Manager, Delivery Manager, Scrum Master, or Product Manager in a complex software development environment with multiple stakeholders
Experience with both the use and management of ticketing systems. Jira and Confluence are used on this project so experience with them specifically is ideal, but it's more important that you’re diligent at tracking down issues and documenting them clearly
Ability to demonstrate experience leading projects with significant complexity, including managing milestones, dependencies, and integrations with significant risk, uncertainty or scale
Experience working with product, design, and engineering teams as a cohesive unit and maintaining open lines of communication in a multi-disciplinary environment
Experience using agile frameworks like scrum, kanban, or SAFe and familiarity with agile development practices such as continuous integration and continuous delivery
Ability to grow and nurture existing and new client relationships to help drive prioritization across multiple projects and create ecosystems of success
Strong organizational skills and attention to detail
Ability to communicate clearly and increase transparency, with a strong competency in situational awareness and conflict resolution
An adaptive, proactive, empathetic, tenacious, and positive mind
Desired skills
Project management in a government context (state or federal)
Experience working on iterative projects using prototypes, product pilots, and user research
Track record of introducing and expanding agile transformation and pursuing best practices in project management with clients and stakeholders
Experience launching new production systems with high public visibility in a fast-changing regulatory environment
Experience working with development teams building APIs
This role is pending contract award.
Compensation
$114,300—$127,000 USD