Senior Delivery Assurance Engineer
As a Senior Delivery Assurance Engineer, you will be tasked with ensuring that our partners deliver services to our quality standards and to our customers' satisfaction, as SentinelOne Professional Services adopts a Partner-Led motion that enables and supports our partner ecosystem to deliver onboarding and best practices consulting to our customers. This role spans the Singularity platform, including Endpoint, Identity, AI SIEM, Prompt Security and CNS, so you will build a working understanding of each component to assess implementation quality against defined standards. You should possess strong technical depth and excellent communication skills.
What Will You Do?
Primary responsibilities include:
Define and evolve the quality assessment framework and scoring rubric used to evaluate partner-led engagements, with input from product subject matter experts.
Review selected partner-led Professional Services engagements, validating that they adhere to our standards and methodologies.
Facilitate CSAT feedback collection and gather follow up detail from customers as appropriate.
Document quality findings and required corrective actions; collaborate with account teams to drive resolution.
Own and report on partner delivery quality KPIs to PS leadership.
Use project feedback to drive iterative improvement of delivery standards, quality controls, and related documentation.
Identify systemic delivery gaps across partners and regions and drive programmatic fixes, including training, certification requirements, and methodology updates.
Collaborate with Partner Enablement, Partner Success, and Professional Services stakeholders to strengthen the partner-led services program and the broader partner ecosystem.
What Skills and Knowledge Will You Bring?
Ideal candidates will have:
Field services experience: 5 or more years in a field services role (professional services, pre-sales, support, etc.), preferably in a cybersecurity-related domain.
Proven experience with SentinelOne or similar technologies (e.g., SIEM, SOAR, EDR/XDR, identity protection, cloud security).
Security practices: strong knowledge of security technologies, architecture, and operations, including threat handling, incident response, and SOC operations.
Impeccable written and verbal communication skills.
A detail-oriented and analytical approach to assessing delivery quality.
Why SentinelOne?
AI is redefining how the world operates and rewriting the rules of security in real time, and SentinelOne was built for this moment. From day one, we architected an AI-native platform designed to operate at machine speed, not as an add-on to legacy systems but as the foundation itself. If you want to build where innovation and impact move together, this is that place.
We invest in our Sentinels with comprehensive, competitive benefits designed to support you and your family:
Equity & Rewards
Restricted Stock Units (RSUs)
Employee Stock Purchase Plan (ESPP)
Time Off & Wellbeing
Competitive leave benefits
Gender-neutral parental leave
Insurance & Financial Security
Private medical, dental, and vision insurance
Work Perks & Flexibility
Global home office allowance
Internet or mobile phone allowance
Hybrid work model with flexible hours
Wellness & Lifestyle
Wellness programs
Growth & Community
In-office lunch program