Senior Deal Operations Support

At Okta, we believe in simplifying the journey for our sellers and our customers. Our Deal Operations Team is the engine that drives this mission, partnering closely with Sales to structure, navigate, and close complex commercial contracts. Operating within the Quote-to-Cash team under the Finance Operations umbrella, we bridge the gap between policy integrity and deal velocity.

We are looking for an experienced Operations professional who thrives in a dynamic SaaS environment. In this role, you will leverage your expertise in SaaS subscription structures to drive friction-free, seamless booking processes. At the same time, you will serve as a key gatekeeper, validating that all commercial structures map cleanly to Okta’s baseline corporate finance metrics. If you want to deeply analyze business friction points and collaborate across teams to build a more seamless, compliant operational blueprint, this is the role for you.

In this role, your responsibilities included but are not limited to:

Supports all commercial related activities including, but not limited to, deal structuring with deals under $100k, contract creation, pricing guidance, review approval, contract management and providing support to field sales for quoting purposes.

Ensures deals are structured and processed efficiently and align to company policies.

Reviews, interprets and confirms contract terms and conditions; works closely with finance and legal teams to ensure all contracts are accurate. Verifies compliance with internal policies (and external regulations).

Responsible for drafting, modifying and finalizing contracts, including new and add-on business within the recommended threshold

Responsible for the handling of day-to-day queries from groups including, sales, sales development and account management teams using quoting tools and/or CRM system.

Support sales enablement group.

Resolves problems through research, consulting with internal support teams, to identify the appropriate tools for success.

General Job Duties and Responsibilities:

Act as a Sales-facing subject matter expert on deal processes and policies

Ensure all non-standard commercial terms are reviewed, approved, and properly documented in Salesforce

Partner with regional leadership to prioritize and organize projects and deals for month-, quarter-, and year-end

Communicate effectively with various audiences ranging from Deal Strategists, Sales, to other internal business stakeholders

Manage ad hoc operations and systems focused projects

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