Senior Contracts Administrator

We are seeking a detail-oriented and analytical Contracts Administrator to join our dynamic team. This role is responsible for managing the complete contract lifecycle from quote to cash, ensuring compliance, and driving process improvements. The ideal candidate will serve as a key liaison between sales, legal, and finance teams while maintaining high standards of accuracy and efficiency in contract management.

What You'll Do:

Queue Management & Operations

Manage and prioritize Approvals, Closing, and Help Chat queues

Provide backup support for Trials, Cases, and Auto Renewals queues as needed

Own assigned escalations and ensure timely resolution

Support JIRA ticket management in collaboration with Business Technology team

Contract Management & Processing

Execute quote-to-cash (Q2C) processes and ensure accurate data entry into Salesforce (SFDC)

Review and approve quotes for accuracy and compliance with company policies

Assess signed DocuSign documents for opportunity closure and provisioning requirements

Build and customize quotes & contracts based on sales team specifications

Address sales representatives' contract and provisioning concerns with strategic recommendations

Compliance & Risk Management

Monitor compliance with company policies and industry regulations

Identify and assess contract-related risks

Ensure all contract terms align with legal and business requirements

Stakeholder Collaboration & Support

Collaborate effectively with Contracts team members, Sales, Legal, and Finance departments

Analyze and resolve internal stakeholder requests independently and professionally

Provide expert guidance on contract management best practices

Support team audits and compliance initiatives

Process Improvement & Analytics

Identify opportunities for process improvement and provide actionable insights

Build, own, and maintain Salesforce reports with custom conditions

Generate analytical reports to support business decision-making

Contribute to developing and implementing contract management best practices

Ensure effective resource utilization and flag system errors/bugs through ServiceNow

Training & Knowledge Management

Train new hires and facilitate knowledge transfer within the team

Create and maintain training documentation and materials for internal use

Provide ongoing training and guidance on contract management best practices

Support ad hoc projects as assigned

What You Bring:

5+ years of experience in contract administration, sales operations, or related role

Proficiency in Salesforce (SFDC) with report building capabilities

Experience with DocuSign and contract management systems

Strong analytical and problem-solving skills

Excellent written and verbal communication skills

Detail-oriented with strong organizational abilities

Ability to work independently and manage multiple priorities

Proficiency in Microsoft Office Suite

Preferred Qualifications

Bachelor's degree in Business Administration or related field

Experience with JIRA and ServiceNow ticketing systems

Previous experience in training and documentation development

Familiarity with quote-to-cash (Q2C) or Deal Desk related processes

Experience in process improvement initiatives