Senior Complex Claims Specialist, Large Market - Germany - (m/w/d)
About the role
Coalition is entering an exciting new phase of growth in the German cyber insurance market following our strategic partnership with Allianz. This creates a significant opportunity to support Coalition’s large-market claims proposition in Germany.
The Claims team at Coalition stands apart for our outstanding level of policyholder service and knowledgeable handling of claims for our insured customers. Claims, as a team, works to find ways to assist our policyholders to find solutions to cyber risk. As we continue to expand, we are seeking an experienced cyber claims professional to take responsibility for some of the largest and most complex cyber insurance claims in the German market.. This is a role for someone who is comfortable operating at enterprise level, dealing directly with major corporates, leading brokers, senior Allianz stakeholders and a sophisticated network of legal, forensic, incident response and other specialist partners.
This is a full time, remote-first position, that can be based anywhere in Germany.
Responsibilities
Lead the end-to-end management of complex, high-severity cyber claims for large German and multinational corporates
Act as a senior claims point of contact for some of Coalition’s largest and most strategically important policyholders and broker relationships
Manage all cyber events including ransomware, business interruption, data breaches, privacy and regulatory exposures, funds transfer fraud, impersonation fraud and other types of cyber incidents
Evaluate a full pending of claims and recommend accurate reserves
Manage litigation including third party liability claims
Maintain accurate and timely file documentation/information in our claims system
Assess liability and damage data in affiliation with intricate claims, maintaining appropriate documentation
Assess insurance coverage issues
Intelligently guide and track third-party vendors and service providers’ work and spend
Maintain and develop relationships with brokers, risk managers, general counsel, and vendors
Identify settlement opportunities to maximize impact and preserve limits
Collaborate in the defense and resolution of claims
Provide data and reason-based informational assistance to underwriters
Provide assistance to the business development team
Liaise with partner carriers including Allianz
Champion Coalition’s Active Insurance throughout the claims lifecycle
Skills and Qualifications
Significant experience handling complex cyber insurance claims, ideally within a large-market, multinational or complex commercial environment, for policyholders with revenue above $1 billion
A strong understanding of cyber insurance coverage, policy interpretation, claims investigation and loss quantification
Experience managing high-severity claims involving multiple stakeholders and specialist advisers
Strong knowledge of the German insurance market and its legal and regulatory environment
Fluent written and verbal communication skills in both English and German are required.
Demonstrated experience working as part of a team, leading a team, interacting with others, meeting goals, and successfully performing in a changing work environment
Excellent communication skills, interactive experience, and proactive mindset
Team-oriented with an aptitude to excel in a collegial environment
Preferred Qualifications
German Law Degree
German insurance qualification
Knowledge of GDPR and German regulatory requirements
Work structure & benefits
Full time employment contract in Germany
30+ paid vacation days
Position based in Germany, in full remote work setup
Annual home office stipend + access to coworking spaces
Mental & physical health wellness programs
Competitive compensation and opportunity for advancement
Perks
100% public healthcare coverage
30+ paid holidays
Annual home office stipend
Statutory pension
Mental & physical health wellness programs
Competitive compensation and opportunity for advancement
*This job posting is open to all genders.