Senior Account Manager (f/m/x) - remote
As a Senior Account Manager, you will take full ownership of our top tier sellers portfolio and play a key role in developing its long-term success. Your core mission is to grow these accounts by identifying new countries, categories, and products where sellers can expand their sales. Beyond driving numbers, you will act as the trusted partner for your sellers, representing refurbed in every interaction, uncovering and leveraging synergies to unlock sustainable, mutual growth. You will develop your expertise in a very exciting industry and shape the circular economy of the future. This role will have high visibility in the company, working closely with Refurbed’s leadership team and offering a an attractive personal growth path.
WHO YOU ARE:
You hold a university degree, with at least 5 years of experience in Account Management, ideally with marketplace businesses
You command German and English at professional level and can negotiate in both languages at c-level
Proven experience in managing and growing accounts, driving performance improvements, and coordinating operational projects with a hands-on mentality and entrepreneurial mindset
You are passionate about working with people and can effectively communicate, influence, and build trust with stakeholders at different levels
You bring a tech and AI-first mindset to your approach, coupled with strong critical thinking skills
You are resilient, learning from setbacks without losing momentum, and bring a structured, analytical approach to problem-solving
Location & eligibility: This role is open to candidates based in Europe (including UK) only with a valid right to work.
WHAT YOU'LL DO:
Take ownership of a defined seller portfolio, with a focus on growing accounts and unlocking new opportunities across countries, categories, and products
Build and maintain strong relationships with sellers, acting as their trusted partner while always representing refurbed’s position
Serve as a problem-solver and advocate for your accounts, collaborating with internal teams to identify solutions and drive innovation
Ensure a smooth operational setup and ongoing performance by guiding sellers through our marketplace processes and working closely with cross-functional teams
Analyze performance and identify growth levers, helping sellers to maximize their potential on the platform
Be part of an international, dynamic, and hands-on team with flat hierarchies and direct engagement with leadership to drive strategic initiatives