Security Awareness Content Specialist (Position located in Utrecht, Netherlands)

Please submit your resume in English.

To learn more about our team and office culture in the Netherlands, visit the following links.

Careers Page: https://www.knowbe4.com/careers/locations/utrecht

Glassdoor: https://www.glassdoor.com/Location/KnowBe4-Utrecht-Location-EI_IE969384.0,7_IL.8,15_IC3045310.htm

LinkedIn: https://www.linkedin.com/company/knowbe4/life/netherlands/

The Security Awareness Content Specialist is a key contributor in helping sales and customer success managers be aware of KnowBe4’s vast library content. The ideal candidate is a master of all the content available to our customers and the best practices for implementing security awareness and compliance training programs. This role will develop documentation and assist in answering questions as well as get on calls with customers to assist with questions, facilitate sales, and drive usage.

Responsibilities:

Performs review of new content each month and updates recommendation training content documentation for international clients

Reviews and communicates top used and rated modules as well as best practices for implementing large-scale learning plans using KnowBe4’s industry-leading security awareness and compliance content

Reviews quarterly customer feedback with regard to topics and quality of content from users including requests for new topics and communicates this back to the publishers to help inform roadmaps

Provides training and guidance to KnowBe4 staff/contractors who produce content in other languages and/or are localizing content

Thinks globally and stays attune with regional compliance law updates and cultural expectations of content globally as well as translations available for customers.

Takes an active role in creating and supporting content that is diverse, equitable, and inclusive.

Contributes to continual improvement of our processes, quality, and efficiency as we grow

Minimum Qualifications:

Bachelor's degree in Organizational Development, Security Awareness, Instructional Design or related field/experience

Excellent communication skills - both written and on the phone

Experience with development and updating documentation

Experience advising clients on learning plans

Experience with translations a plus

Experience with project management software

Experience with Gmail and Google Docs

Experience with MS Office (Word and Excel)

Experience with web browsers (Chrome, Internet Explorer, etc.)

Beneficial if able to speak French and/or German